Tata Consultancy Services | Genesys SME | chennai

4 weeks ago


chennai, India Tata Consultancy Services Full time

Job Role :: Genesys SMEExperience : 5 to 8 YearsLocation :: chennai & IndoreJob Descriptions:Must-HaveShould have experience in Configuring, Development of the following task on Genesys pure cloudIVR call flow, Routing, recording, Workforce Management, Agent Profile, Script creation, Voice mail set up and configurationGood knowledge on Omnichannel & Digital Services (Email, Chat, SMS)Experience on Configuring & Troubleshooting, upgrades of the systems.Experience in Genesys Administration, Reporting, and Analytics.Experience in Genesys Integration with other systems and applications, such as CRM platforms, contact center tools, and databases.Must possess good troubleshooting skills and ability to Analyse voice systems, to identify and resolve system issues.Developing and maintaining technical documentation, including solution designs, implementation plans, and operational guides, to support knowledge transfer and ongoing maintenanceCommunication with interpersonal skills, and good experience in handling the customers.Developing and maintaining technical documentation, including solution designs, implementation plans, and operational guides



  • Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    Job Title: Genesys SME Leadership PositionAbout the Role:This leadership position requires a seasoned expert in Genesys solutions to lead and manage our team of Genesys professionals. The successful candidate will have extensive experience in implementing, configuring, and troubleshooting Genesys systems.About You:We are seeking an experienced Genesys SME...

  • Genesys sme

    4 weeks ago


    Chennai, India Tata Consultancy Services Full time

    Job Role :: Genesys SMEExperience : 5 to 8 YearsLocation :: chennai & IndoreJob Descriptions:Must-HaveShould have experience in Configuring, Development of the following task on Genesys pure cloudIVR call flow, Routing, recording, Workforce Management, Agent Profile, Script creation, Voice mail set up and configurationGood knowledge on Omnichannel & Digital...

  • Genesys SME

    4 weeks ago


    Chennai, India Tata Consultancy Services Full time

    Job Role :: Genesys SMEExperience : 5 to 8 YearsLocation :: chennai & IndoreJob Descriptions:Must-HaveShould have experience in Configuring, Development of the following task on Genesys pure cloudIVR call flow, Routing, recording, Workforce Management, Agent Profile, Script creation, Voice mail set up and configurationGood knowledge on Omnichannel & Digital...

  • Genesys sme

    1 month ago


    Chennai, India Tata Consultancy Services Full time

    Job Role - Genesys SMEExperience Range: 5 to 8 yearsJob Locations: Chennai, IndoreJob DescriptionMust have- Skills in Genesys - IVR call flow, Routing, Architect, Workforce Management, Script creation, Voice mail set up and configuration, Wrap-up codes, Integrations, Queue Design, Web Service/API integration- Should have experience in Configuring,...

  • Genesys SME

    4 weeks ago


    Chennai, India Tata Consultancy Services Full time

    Job Role :: Genesys SME Experience : 5 to 8 Years Location :: chennai & Indore Job Descriptions: Must-Have Should have experience in Configuring, Development of the following task on Genesys pure cloud IVR call flow, Routing, recording, Workforce Management, Agent Profile, Script creation, Voice mail set up and configuration Good knowledge on...

  • Genesys SME

    4 weeks ago


    Chennai, India Tata Consultancy Services Full time

    Job Role :: Genesys SME Experience : 5 to 8 Years Location :: chennai & Indore Job Descriptions: Must-Have Should have experience in Configuring, Development of the following task on Genesys pure cloud IVR call flow, Routing, recording, Workforce Management, Agent Profile, Script creation, Voice mail set up and configuration Good knowledge on Omnichannel &...

  • Genesys SME

    4 weeks ago


    Chennai, India Tata Consultancy Services Full time

    Job Role :: Genesys SMEExperience : 5 to 8 YearsLocation :: chennai & IndoreJob Descriptions:Must-HaveShould have experience in Configuring, Development of the following task on Genesys pure cloudIVR call flow, Routing, recording, Workforce Management, Agent Profile, Script creation, Voice mail set up and configurationGood knowledge on Omnichannel & Digital...

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    3 weeks ago


    Chennai, India Tata Consultancy Services Full time

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  • Genesys SME

    1 month ago


    Chennai, India Tata Consultancy Services Full time

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  • Genesys SME

    1 month ago


    Chennai, India Tata Consultancy Services Full time

    Job Role - Genesys SME Experience Range: 5 to 8 years Job Locations: Chennai, Indore Job Description Must have Skills in Genesys - IVR call flow, Routing, Architect, Workforce Management, Script creation, Voice mail set up and configuration, Wrap-up codes, Integrations, Queue Design, Web Service/API integration Should have experience in Configuring,...

  • Genesys Sme

    4 weeks ago


    Chennai, Tamil Nadu, India Tata Consultancy Services Full time

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    Chennai, India Tata Consultancy Services Full time

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    3 weeks ago


    Chennai, India Tata Consultancy Services Full time

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