Genesys - Senior Developer - Data Science & Engineering

3 months ago

Chennai, India Genesys Telecom Labs India Pvt. Ltd. Full time

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.


As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.


We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.


Job Title : Senior Developer


Location : Hyderabad & Chennai


Summary :


- Bachelors / Masters degree in a quantitative field (e.g. Computer Science, Statistics, Engineering)


- 5+ years of relevant experience in Data Science or Data Engineering


- 4+ years of hands-on experience in Sql & nosql working large datasets.


- Hands-on application development experience in AWS and experience in Snowflake, tableau or power BI.


- Application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc. is an added advantage.


- Proficiency with REST API, JSON, AWS


- Experience in working and delivering projects independently.


- Ability to multi-task and context switch between projects and tasks.


- Curiosity, passion, and drive for data queries, analysis, quality, models.


- Excellent communication, initiative, and coordination skills with great attention to detail.


Key Responsibilities :


- Interface with business customers, gathering and understanding requirements


- Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results


- Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis


- Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes


- Build, improve, and provide ongoing optimization of high quality models


- Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests.


- Continuous improvement in reporting, analysis, overall process.Visualize, present and demonstrate findings as required.


- Perform knowledge transfer to customer and internal teams.Communicate within the global community respecting cultural, language and time zone variations


- Demonstrate flexibility to adjust working hours to match customer and team interactions


Minimum Requirements :


- Knowledge of SQL language and cloud-based technologies


- Data warehousing concepts, data modeling, metadata management


- Data lakes, multi-dimensional models, data dictionaries


- Migration to AWS or Azure Snowflake platform


- Performance tuning and setting up resource monitors


- Snowflake modeling roles, databases, schemas


- SQL performance measuring, query tuning, and database tuning


- ETL tools with cloud-driven skills


- Integration with third-party tools


- Ability to build analytical solutions and models


- Coding in languages like Python, Java, JavaScript


- Root cause analysis of models with solutions


- Hadoop, Spark, and other warehousing tools


- Managing sets of XML, JSON, and CSV from disparate sources


- SQL-based databases like Oracle SQL Server, Teradata, etc.


- Snowflake warehousing, architecture, processing, administration


- Data ingestion into Snowflake


- Enterprise-level technical exposure to Snowflake applications


Desirable Skills :


- Sql-advanced, Snowflake.


- Good have AWS- Lambda , S3.


- Expertise in Data Engineering


- Prior Working experience with Contact center reporting with genesys cx, genesys engage , pure connect, cisco , and avaya etc.. is an added advantage.


- Prior working experience with Genesys Cloud - Preferred.

(ref:hirist.tech)

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