Customer Support

2 days ago

Chennai, Tamil Nadu, India Notion Press Full time

Overview:

Notion Press Platform, a rapidly expanding SaaS product from Notion Press, India's leading self publishing platform, empowers aspiring authors to publish their work with ease.

We are looking for an enthusiastic Product Support Associate to join our team and play a vital role in supporting our users while helping to grow the platform through user insights and upselling opportunities.

Role & Responsibilities:

  • Assist platform users by addressing their queries and concerns via email and phone calls, ensuring a seamless experience for authors
  • Proactively upsell premium packages and add-on services, increasing awareness of the platform's offerings
  • Educate users about additional publishing services such as cover design, marketing packages, and distribution options
  • Gather insights from users on their experience, identifying what works well and areas needing improvement
  • Share valuable user feedback with internal teams to inform product improvements and enhance user experience.

Requirements:

  • Strong communication skills (verbal and written) for effectively assisting users and conveying information clearly
  • Fluency in Hindi (speaking is essential; reading and writing are advantageous) to engage with users
  • A customer-first mindset, with a genuine passion for helping users succeed.
  • A proactive attitude toward upselling and promoting high value services.
  • Ability to gather insights from user interactions and report key findings to the team.
  • Willingness to learn and adapt in a fast paced environment.

  • Customer support

    6 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 6:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085Link: Job...

  • Customer support

    5 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 18,000 per year

    *Job Title:* Voice Process Executive*Company:* ICCS (for Netmeds)*Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor*Job Description:*We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via phone,...

  • Customer support

    7 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,000 - ₹ 1,32,000 per year

    Job Description Customer Support ExecutiveCompany: ICCS (Client: Tamil Nadu Electricity Board TNEB)Location: Minnagam Building, Mount Road, ChennaiLanguage Requirement: Tamil (Fluency Mandatory)EligibilityQualification: Any Degree or Diploma (No arrears allowed)Language: Tamil fluency required (spoken & written)Experience: Freshers and experienced candidates...

  • Customer support executive

    6 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 10:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support...

  • Customer Support Executive

    7 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 12,366 per year

    Job FairCompany NameICCS TNEBOpening for VOICE PROCESS (INBOUND /Outbound CUSTOMER CARE)We need immediate joiners onlyKotturpuram:Tamil Inbound Voice process-CM Helpline customer careICCS BPO is hiring for 50 Customer care Executives in ChennaiDay & late evening shift only (No night shift), 6 days working with 1 rotational week offHandle customer...

  • Customer Care

    7 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Company: ICCS (TNCM)Job Type: Full-timeSalary Package:- CTC: 13,300- Take-home salary: 11,300Shift Timings:- 10:00 AM to 6:00 PM- 2:00 PM to 10:00 PM (flexible shifts)Qualification:- Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support Executive, you will be responsible for handling...

  • Customer Support

    5 days ago

    Chennai, Tamil Nadu, India Trimble Full time

    TITLE OF ROLE Senior Support AgentDEPARTMENT Global Horizontal SupportREPORTS TO ROLE Manager - Customer SupportLOCATION ChennaiShift Time 9 PM to 6 AM Night Shift Position Summary As a Senior Support Agent you will be responsible for providing exceptional customer service to our clients maintaining positive customer relationships and handling...

  • Customer Support

    7 days ago

    Chennai, Tamil Nadu, India Boston Business Solutions Pvt Ltd Full time US$ 40,000 - US$ 80,000 per year

    Company DescriptionBoston Business Solutions is a reputable management consulting firm dedicated to providing comprehensive HR consulting services to IT, ITES, BPO, and healthcare KPO businesses. Our mission is to align our services with your corporate goals and global plans. Known for delivering effective HR solutions, we excel in volume hiring and...

  • Customer Support

    6 days ago

    Chennai, Tamil Nadu, India HireMe Full time ₹ 20,000 - ₹ 25,000 per year

    Job descriptionResponsibilitiesThis is a full-time on-site role for a Customer Support, located in Chennai. The Customer Support Representative will be responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Daily tasks include handling customer interactions,...

  • Customer Support

    7 days ago

    Chennai, Tamil Nadu, India Adshi5 Full time ₹ 1,00,000 per year

    About UsWe are a SaaS product company focused on delivering seamless solutions to our clients. To support our growing customer base, we are looking for a dedicated Support Team Member who can ensure smooth client onboarding, provide reliable support, and help maintain product quality.Key ResponsibilitiesClient Onboarding: Assist new clients in setting up and...