Quality analyst

2 days ago

Bangalore, India Convin Full time

Quality Analyst - BPO Position: Quality Analyst ( Tamil & Telugu) Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs. Who are our clients: We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, Medi Buddy, and Planet Spark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us. Still looking for more information, then check our website Here’s why you should apply: If you love AI, understand Saa S, love selling, and looking to join a ship bound to fly- then Convin is the place for you. We are a young(pre-series A) company hungry to go big. If you want to build a team, a product with energy, and not too many rules- we are the exact place you are looking for. Key Responsibilities: ∙ Conduct quality assurance assessments on a regular basis to evaluate the performance of Contact center operations and processes. ∙ Perform audits and reviews of customer interactions, transactions, and documentation to identify areas for improvement. ∙ Collaborate with Clients cross-functional teams including operations, training, and client services to address quality issues and implement corrective actions. ∙ Provide feedback, coaching, and training to agents and improve performance and adherence to quality standards. ∙ Monitor adherence to regulatory compliance requirements and industry best practices. ∙ Participate in client meetings, presentations, and discussions to address quality-related inquiries and concerns. Requirements: ∙ Proven experience working in a Quality Analyst role within the Contact center industry, with a strong understanding of operations in voice - Non voice processes. ∙ Excellent analytical skills with the ability to interpret data, identify trends, and make recommendations for improvement. ∙ Strong attention to detail and accuracy in performing audits, reviews, and assessments. ∙ Effective communication skills with the ability to provide constructive feedback and interact with stakeholders at all levels. ∙ Proficiency in using quality tools, software, and systems. ∙ Ability to work independently and collaboratively in a fast-paced and dynamic environment. ∙ Strong commitment to upholding ethical standards, integrity, and confidentiality. Proficiency in Python is an added advantage. Why Convin.ai: ∙ A professional yet friendly workplace that values growth, creativity, and innovation. ∙ Mentorship and opportunities to develop your design skills. ∙ A collaborative team culture where your contributions make a meaningful impact.

  • Quality Analyst

    1 month ago

    bangalore, India Convin Full time

    Quality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...

  • Quality Analyst

    3 weeks ago

    Bangalore, India SolarSquare Energy Full time

    Requirement: Should have 1 - 3 years of experience as a Quality Analyst / Quality Auditor Industry preferred: BPO Job Location Baner, Pune Job Type: WFO Working: 6 days working Perk: 4 - 4.5 LPA CTC Language: Hindi, English, Tamil, Telugu and Kannada A Call Quality Auditor, also known as a QA analyst, assesses agent performance in a call...

  • Quality Analyst

    2 days ago

    Bangalore, India Convin Full time

    Quality Analyst - BPO Position: Quality Analyst - Telugu) Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for...

  • Quality Analyst

    1 month ago

    bangalore, India Teleperformance Full time

    Quality Analyst, Should have experience in Domestic BPO, Should have experience in Quality Good comm skills, Should know two south languages, Conduct regular training sessions to enhance team skills and knowledge of products/services. Collaborate with cross-functional teams to identify areas for improvement in service delivery processes. Analyse customer...

  • Quality analyst

    1 month ago

    Bangalore, India Teleperformance Full time

    Quality Analyst, Should have experience in Domestic BPO, Should have experience in Quality Good comm skills, Should know two south languages, Conduct regular training sessions to enhance team skills and knowledge of products/services. Collaborate with cross-functional teams to identify areas for improvement in service delivery processes. Analyse...

  • Quality Analyst

    1 month ago

    bangalore, India Convin Full time

    Quality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin,...

  • Quality Analyst

    1 month ago

    bangalore, India Convin Full time

    Quality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...

  • Quality Analyst

    1 month ago

    bangalore, India Teleperformance Full time

    Quality Analyst,Should have experience in Domestic BPO,Should have experience in QualityGood comm skills,Should know two south languages,Conduct regular training sessions to enhance team skills and knowledge of products/services.Collaborate with cross-functional teams to identify areas for improvement in service delivery processes.Analyse customer feedback...

  • Quality Analyst

    4 weeks ago

    Bengaluru / Bangalore, India Wehyre Corporate Consulting Private Limited Full time

    The Quality Analyst is responsible for evaluating and ensuring the quality of the retention process, identifying areas for improvement, and implementing strategies to enhance sales performance and customer satisfaction. This role involves monitoring outbound retention calls, analyzing sales data, and providing feedback and training to the teamKey...

  • Quality Analyst

    1 month ago

    Bangalore, India Wipro Full time

    ROLE: Tosca Quality Analyst EXPERIENCE REQUIRED: 5 to 8 years JOB LOCATION: Bangalore , Hyderabad Notice: Immediate to 30 Days Education* B.E./ B. Tech/M.E./M. Tech/BSC/MSC/BCA/MCA/MBA Certifications If Any Job Description* This position is for Quality Analyst who is functionally aligned as part of the Legal project team. Specific...

  • Quality Analyst

    1 month ago

    Bangalore, India Wipro Full time

    ROLE: Tosca Quality Analyst EXPERIENCE REQUIRED: 5 to 8 years JOB LOCATION: Bangalore , Hyderabad Notice: Immediate to 30 Days Education* B.E./ B. Tech/M.E./M. Tech/BSC/MSC/BCA/MCA/MBA Certifications If Any Job Description* This position is for Quality Analyst who is functionally aligned as part of the Legal project team. Specific...

  • HCLTech | Annotation Quality Analyst

    6 days ago

    bangalore, India HCLTech Full time

    HCL Tech Hiring for Annotation Quality AnalystDesignation: Annotation Quality AnalystExperience: Minimum 2 Year to 3 Years ExperienceWork Location: BengaluruTwo Ways Cabs AvailableJob Description -Annotation Quality AnalystPosition Overview: The Annotation Quality Analyst is responsible for ensuring the quality and accuracy of annotated data used in machine...

  • Convin | Quality Analyst

    2 days ago

    bangalore, India Convin Full time

    Quality Analyst - BPO Position: Quality Analyst - Telugu) Brief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At...

  • Quality Analyst

    1 month ago

    bangalore, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • HCLTech | Annotation Quality Analyst

    6 days ago

    bangalore, India HCLTech Full time

    HCL Tech Hiring for Annotation Quality Analyst Designation: Annotation Quality Analyst Experience: Minimum 2 Year to 3 Years Experience Work Location: Bengaluru Two Ways Cabs Available Job Description -Annotation Quality Analyst Position Overview: The Annotation Quality Analyst is responsible for ensuring the quality and accuracy of annotated data...

  • HCLTech | Annotation Quality Analyst

    7 days ago

    bangalore, India HCLTech Full time

    HCL Tech Hiring for Annotation Quality AnalystDesignation: Annotation Quality AnalystExperience: Minimum 2 Year to 3 Years ExperienceWork Location: BengaluruTwo Ways Cabs AvailableJob Description -Annotation Quality AnalystPosition Overview: The Annotation Quality Analyst is responsible for ensuring the quality and accuracy of annotated data used in machine...

  • Quality Analyst

    2 months ago

    bangalore, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Quality Analyst

    4 weeks ago

    bangalore, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Quality Analyst

    2 months ago

    bangalore, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Convin | Quality Analyst | bangalore

    2 weeks ago

    bangalore, India Convin Full time

    Quality Analyst - BPOPosition: Quality Analyst ( Tamil & Telugu)Brief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for...