Help Desk Engineer

3 days ago

Hyderabad, India Xemplar Insights Full time

Title: Helpdesk EngineerLocation: HyderabadMode of Work: Work from OfficeShift time: IST 4:30 pm - 12:30amTotal experience: 1-3 yearsKey Responsibilities:· Provide first-level support for hardware, software, network, and system issues· Troubleshoot and resolve basic technical problems or escalate as necessary· Log and track issues using Jira· Assist with setting up new user accounts· Maintain accurate documentation of issues and resolutions· Keep inventory of IT assets and assist in equipment management· Provide fast, friendly, and efficient serviceQualifications & Experience:· Basic understanding of Windows and macOS operating systems· Familiarity with Microsoft 365, Outlook, Teams. Salesforce & Five9· Customer service mindset with a calm and patient demeanor· Familiarity with Jira is a plus· Team-oriented with the ability to work independently when needed· 1 –3 years of IT support or help desk experience· Certifications such as CompTIA A+, ITIL Foundation, or MicrosoftCertified: Modern Desktop Administrator Associate are a plus

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