Help Desk Engineer

3 days ago

Hyderabad, Telangana, India beBeeHelpdesk Full time ₹ 28,00,000 - ₹ 45,00,000
About the Role

We're seeking Help Desk Engineers to fill this position in Hyderabad.

Key Responsibilities:
  • Provide technical assistance via phone, chat, email, and video calls.
  • Deliver remote support for multiple platforms.
  • Troubleshoot network and OS-related issues, escalating when necessary.
  • Document incidents and resolutions using standard tools/procedures.
Desired Candidate Profile:
  • Working knowledge of Windows OS (Linux knowledge is beneficial).
  • Familiarity with PC architecture/technology.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent communication and comprehension skills.
  • For experienced candidates: A minimum 1 year of international calling / technical troubleshooting experience (hardware & software issues) is required.

This is a full-time opportunity with a competitive package.


Technical Skills

The ideal candidate will have hands-on experience with Windows OS, Linux, Mac, Chrome, Android, and other operating systems. Proficiency in hardware and software troubleshooting, documentation, and escalation procedures is essential.

Benefits

This role offers a competitive salary package, opportunities for growth and development, and a dynamic work environment.

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