CSM Manager

1 week ago

Bangalore, India Bik.ai Full time

At BIK, we are wanting to scale up to meet our exponential growth in # of Brands. These eCommerce Brands come from across geographies like India, UK, US, UAE, Singapore & more. We are looking to add our 4th CSM to handle a diverse set of clients. BIK is doubling the # of brands every quarter, and hence our teams & your career growth opportunities. PS : BIK has an NPS of 57, if you feel you can take it up, let’s chat? :) Delivering excellent onboarding experience. ~ Making onboarding an experience for which Brands fall in love with us :) ~ Doing whatever it takes to increase BIK’s revenue contribution to the brand ~ We have brands where BIK contributes ~50% of their revenues, we would ideally want all the accounts that you own pushes to this number :) ~ Leading our tech Business weekly sync would be a cherry on cake with all the insights that you gather through the week. Be a piggy back to the marketing team : Work alongside our marketing team to highlight customer success stories, boosting BIK's market presence and brand awareness. ~ Proactive Customer Management : Identify and address potential challenges to customer adoption early, implementing proactive strategies to foster stronger alignment. ~ Experience and Expertise : 2-5 years of

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