Senior ServiceNow Developer – CSM

1 week ago

bangalore, India TECEZE Full time

Hiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: Teceze Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners Preferred About the Role We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and AI-driven solutions . The ideal candidate will have 5–7 years of hands-on experience in developing and configuring ServiceNow applications, integrating enterprise systems, and implementing Now Assist AI features to elevate customer and employee experiences. This is an exciting opportunity to contribute to cutting-edge ServiceNow CSM implementations , leveraging AI technologies to drive service excellence and workflow automation. Key Responsibilities ServiceNow Platform Configuration: Configure, customize, and administer ServiceNow instances to ensure robust performance and scalability across CSM modules. CSM Development: Design and implement solutions for Customer Communities Portal , Employee Service Portal , and Customer Service Portal , including Agent Workspaces. Integrations: Build and manage integrations using REST APIs , ServiceNow API connectors , and Service Graph connectors for seamless system interoperability. AI & Automation: Utilize Now Assist AI tools to enhance user experience through predictive intelligence , machine learning , and natural language processing (NLP) capabilities. Custom Development: Develop catalog items , widgets , Business Rules , Client Scripts , UI Policies , ACLs , and other custom elements to meet business requirements. Troubleshooting & Support: Provide advanced technical troubleshooting, platform optimization, and post-implementation support. Process Optimization: Collaborate with cross-functional teams to align ServiceNow solutions with business objectives and improve service delivery. Documentation: Maintain detailed documentation for all configurations, integrations, and custom developments. Required Skills & Qualifications Experience: 5–7 years of solid experience in ServiceNow development and administration , with a strong focus on CSM and AI capabilities. CSM Expertise: Proven experience with Customer Communities , Employee Service Portals , and Agent Workspace design and customization. Integration Skills: Strong experience working with REST APIs , ServiceNow API connectors , and Service Graph connectors . AI & ML Knowledge: Hands-on experience with Now Assist AI , AI chatbots , or Predictive Intelligence in ServiceNow. Technical Skills: Scripting: JavaScript, Jelly Script, HTML, CSS, AngularJS Advanced Configuration: Business Rules, Client Scripts, UI Actions, Script Includes, GlideAjax, Preprocessors Certifications (Preferred): ServiceNow Certified System Administrator (CSA) ServiceNow CSM Implementation Specialist ServiceNow Certified Application Developer (CAD) Soft Skills: Excellent communication, problem-solving, and collaboration abilities. Education: Bachelor’s degree in Science or a STEM discipline. Preferred Qualifications Familiarity with ITIL v3/v4 frameworks or certifications. Experience working in Agile environments. Exposure to other ServiceNow modules such as CPQ, CRM, SPM, ServiceBridge .

  • Senior ServiceNow Developer

    1 week ago

    Bangalore, India TECEZE Full time

    Hiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Contract Duration: 6 Months (Extendable) Immediate Joiners Preferred We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and AI-driven solutions . The ideal candidate will have 5–7 years of hands-on experience...

  • Senior ServiceNow Developer

    1 week ago

    Bangalore, India TECEZE Full time

    Hiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: Teceze Client: Publicis Resources Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners Preferred About the Role We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management...

  • Senior ServiceNow Developer

    7 days ago

    Bangalore, India TECEZE Full time

    Hiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: Teceze Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners Preferred About the Role We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and AI-driven solutions...

  • Senior ServiceNow Developer – CSM

    2 weeks ago

    bangalore, India TECEZE Full time

    Hiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: TecezeClient: Publicis Resources Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners PreferredAbout the RoleWe are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM)...

  • Senior ServiceNow Developer – CSM

    1 week ago

    bangalore, India TECEZE Full time

    Hiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: Teceze Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners PreferredAbout the RoleWe are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and AI-driven solutions....

  • Servicenow CSM Developer

    2 weeks ago

    bangalore, India People Prime Worldwide Full time

    About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society....

  • ServiceNow Developer

    5 days ago

    bangalore, India Tata Consultancy Services Full time

    Job Description: Job Role : ServiceNow Developer Required Skills : ServiceNow , CSM Modules, JavaScript Location : PAN INDIA Experience: 5+ Years Desired Competencies (Technical/Behavioral Competency) Must-Have Technical Competency Experience supporting Customer Service organizations (3+ years) Develops UI forms, fields, notifications, and workflows...

  • ServiceNow Developer

    1 week ago

    bangalore, India Tata Consultancy Services Full time

    Job Description:Job Role : ServiceNow DeveloperRequired Skills : ServiceNow , CSM Modules, JavaScriptLocation : PAN INDIAExperience: 5+ YearsDesired Competencies (Technical/Behavioral Competency)Must-HaveTechnical CompetencyExperience supporting Customer Service organizations (3+ years)Develops UI forms, fields, notifications, and workflowsMaintains...

  • Senior Servicenow Administrator

    1 week ago

    Bangalore, Karnataka, India Innosight Full time

    Huron is a global consultancy that collaborates with clients to drive strategic growth ignite innovation and navigate constant change Through a combination of strategy expertise and creativity we help clients accelerate operational digital and cultural transformation enabling the change they need to own their future Join our team as the expert you are now...

  • Servicenow Developer

    1 week ago

    bangalore, India Sonata Software Full time

    Job Description: We are seeking a skilled ServiceNow Developer with 4 to 6 years of experience to join our dynamic team. The ideal candidate will have hands-on experience in ServiceNow development with a strong understanding of IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Workflow Service Delivery (WSD), and Customer Service...