ServiceNow CSM/FSM Integration Developer
5 days ago
Type: ContractLocation: RemoteTimezone: After 9 PM IST Rate: $25 per hour Overview:Looking for an experienced ServiceNow CSM/FSM Integration Developer with 5+ years of hands-on development experience. The role involves designing, developing, and integrating ServiceNow CSM/FSM solutions while ensuring scalability, performance, and alignment with business requirements.Key Responsibilities:Develop, configure, and customize ServiceNow CSM & FSM modules (case mgmt, work orders, dispatch, workflows).Build custom apps, portals, workspace components, and mobile features.Create and maintain integrations using REST/SOAP, Integration Hub, scripted APIs, MID Server, and webhooks.Implement business rules, client scripts, UI policies, flows, and workflows.Troubleshoot integration issues and optimize platform performance.Ensure adherence to coding standards, security, and CI/CD practices.Provide post-implementation support and enhancements.Required Skills:5+ years ServiceNow development experience (3+ years in CSM/FSM).Strong understanding of ServiceNow architecture, data model, JavaScript, Glide API, and Flow Designer.Hands-on experience with integrations (REST/SOAP, Integration Hub, MID Server).Experience with CSM (cases, entitlements, accounts) and FSM (work orders, scheduling, mobile).Strong analytical and Agile/Scrum experience.Preferred:ServiceNow Certifications: CIS-CSM/FSM, CSA, CAD.Experience with ATF, DevOps, or automated deployments.Knowledge of ITOM/ITSM/ITIL and integration middleware/event-driven architecture.
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