servicenow csm developer

13 hours ago


bangalore, India Tata Consultancy Services Full time

Dear Professional,Greetings from TATA CONSULTANCY SERVICES LIMITEDThank you for exploring career opportunities with Asia's largest IT companyExciting # Job Opportunities for # Experienced ProfessionalsTCS is hiring SERVICENOW CSM DEVELOPERTotal Experience Range: 5- 12 yearsMode of Interview: ONLINELocation: PAN INDIAJob Description:Required Skills: ServiceNow, CSM Modules, JavaScriptDesired Competencies (Technical/Behavioral Competency)Must-HaveTechnical Competency- Experience supporting Customer Service organizations (3+ years)- Develops UI forms, fields, notifications, and workflows- Maintains JavaScript server/client code- Builds reports, gauges, and home pages- Maintains service level agreement (SLA) data and monitors SLA workflows- Creates new service catalog requests and items with variables- Creates, monitors, modifies, and publishes workflows with approvals- Searches, populates, and customizes the CSM knowledge base(s)- Creates access control rules- Knowledge of ServiceNow applications and interrelationships- Experience with implementing ServiceNow processes and functions- Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).- Integration experience with CRM and ERP systems- Web Services integration experience- Certified System Administrator (CSA)- ServiceNow CSM FundamentalsBehavioral competency- Effective communication skills with both non-technical and technical audiences (verbal and written)- Excellent Interpersonal skills to work with the project team members collaboratively- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)



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