Operations manager – training

19 hours ago

Madurai, India JOB READY Trainers Full time

About the Role We are looking for a high-ownership Operations Manager who has direct experience running operations in a training, L&D, coaching, skilling, or education services company. This role requires someone who has managed the full training value chain — sales → scheduling → trainer deployment → learner operations → billing → reporting — and can build these processes into a scalable machine. This is not a generic operations role. We want someone who has lived inside the training world, understands how revenue is generated, how trainers are managed, how fulfilment works, and how to keep the entire engine running end-to-end. Key Responsibilities Sales Operations * Own lead flow, qualification, proposals, pricing sheets, and coordination with the sales team * Manage pipeline hygiene, follow-ups, and CRM accuracy * Ensure client commitments are clearly documented before handoff to fulfillment Training Fulfillment & Delivery Ops * Create and maintain SOPs for training delivery, onboarding, scheduling, and trainer assignment * Manage the trainer network (availability, quality, communication, deployment) * Coordinate with enterprise clients for calendars, attendance, reports, assessments, and feedback * Ensure every session, workshop, and project is delivered on time and at expected quality Marketing Operations * Coordinate campaigns, landing pages, trainer funnels, and communication flows * Work with marketing to track conversions, campaign performance, and lead source analytics Finance & Commercial Operations * Manage invoicing, collections, PO processes, and financial hygiene * Track revenue, cost of trainers, margins, and project-wise profitability Process & Systems * Maintain CRM, LMS, project trackers, and dashboards * Create automation and workflows to reduce manual load * Build operational documentation, SOPs, and checklists People & Vendor Coordination * Work closely with trainers, sales team, product team, and clients * Manage escalations, internal communication, and coordination across functions Requirements * Mandatory: Experience as an Operations Manager or similar role inside a training/L&D/coaching/education services company * Strong understanding of training delivery processes, trainer management, and client coordination * Proven experience running sales ops, marketing ops, or revenue ops in a service business * Hands-on with CRM tools (Zoho, Bitrix24, Hub Spot, or similar) * Strong process-building and documentation skills * Ability to enforce discipline, deadlines, and quality across multiple moving parts * High ownership, high accountability, bias toward execution * Ability to work in a fast-moving, entrepreneurial environment Preferred Qualifications * Experience running operations for a training company at scale (10+ trainers, 50+ programs/year) * Experience with LMS, evaluation systems, or digital learning platforms * Prior exposure to AI-enabled training tools is a plus Why Join Us * Build the core operational engine of the world’s largest Performance Coach community * Work on cutting-edge AI-powered practice labs and workforce readiness tools * High impact, high ownership, and a chance to shape a national and global skilling ecosystem

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