Walkin drive for fresher- customer service representative role- 26 nov to 29 nov
4 days ago
Only Graduate can apply( BA , BSC , BBA , BCOM )( 2021 , 2022, 2023,& 2024 Pass out
)Candidate should be comfortable for Rotational Shif
t Good Communication Skills Require
d Good Typing spee
d CTC : 2 LPA
Interview Location:- HCL Technologies -HCLTech, Village Kanjehara & Chack Gajaria Farms, Sultanpur Road, Mastemau, Lucknow, Uttar Pradesh 226002. Take Entry from Gate No.
1.
Timing- 11am-
4pm
Job Description - Contact Centre Customer Service Execu
tive Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK custom
ers.
Work Experience & Qualification crit
eria: Excellent communication skills - both verbal and written - with a professional telephone etiq
uette Helpful, empathetic, and enthusiastic about customer se
rvice Freshers in UK Inbound calling preferably in Banking d
omain
Job Descr
iption Answer all inbound queries as per call flow proc
edure. Adherence to process to ensure high quality and customer se
rvice. Follow escalation procedures for issues uncontrollable at agent level First call resol
ution. Break schedule adhe
rence. Involvement in motivational activities, implementing feedback given during monitoring ses
sions. Updating various logs like escalation log, complaint tracke
r etc. Ensuring data security - proprietary data of cus
tomers
Contact person- Jabloon &
Arpana
Interested candidates please reach to the campus as per the time only and also carry 2 photocopies of
resume.
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