Customer Success Manager

1 day ago

Bengaluru, Karnataka, India GreenJams Full time
Customer Success Manager Job Description

Customer Success Manager (Founder-track role)

Bangalore, India (with extensive travel across India)

Employment Type:  Full-time

Compensation:  ₹12–16 LPA CTC (inclusive of performance bonus) +  handsome equity allocation for the right candidate

Our mission is to make construction climate-positive while ensuring performance, cost efficiency, and speed. We are seeking a  Customer Success Manager (CSM) who will operate with the  ownership and drive of a founder . This is not a routine role — it requires taking complete charge of solution delivery, building systems from scratch, obsessing over customer impact, and ensuring Agrocrete and BINDR projects succeed on speed, quality, and scale.

In addition to managing  solution delivery and customer success , the CSM will also support the  sales team  by scoping pilots, coordinating delivery of samples/starter kits, and ensuring smooth implementation during proof-of-concept phases with new customers.

The CSM will spend significant time at customer sites across India, working shoulder-to-shoulder with engineers, contractors, and client teams, while representing customer needs back into GreenJams. For the right candidate, this role includes  substantial equity ownership , reflecting the expectation that you'll help shape not only execution but also the company's growth story.

Solution Architecture & Implementation

Oversee on-site implementation and ensure adherence to speed and quality benchmarks.

Systems & Process Building

Customer Success & Advocacy

Coordinate end-to-end delivery across internal teams, contractors, and customers.

Sales Support & Pilot Implementation

o Collaborate with sales teams to  scope pilot projects and POCs .

o Coordinate  sample/starter kit delivery  and oversee implementation at customer sites.

o Ensure pilots demonstrate the value of Agrocrete and BINDR convincingly to support conversions.

Bachelor's in Civil Engineering or Architecture.

Experience:  3–6 years as  Site Civil Engineer  or  Project/Site Architect .

A people's person — builds relationships with clients, contractors, and internal teams.

Willingness to travel extensively (up to 60–70% of time).

Obsessive focus on  solution delivery, quality, and speed .

Equity & Ownership : For the right candidate, a  handsome equity package  alongside cash compensation — rewarding you as a true co-creator of our success.

Leadership Role : This is a founder-track position — your work will directly shape our systems, customer experience, and growth trajectory.

Direct Impact : The projects you execute will literally reshape the carbon footprint of construction.

If you believe in  building like a founder, not just executing like an employee , we'd love to hear from you. Send your CV and a note on how you've led projects or initiatives as if they were your own company to

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