Manager, Customer Support Engineering

2 days ago


Pune, India Stealth Startup Full time
Senior Manager / Head of Customer Support – Enterprise SaaS
We’re hiring a dynamic leader to build and scale a high-performing support team for a fast-growing SaaS company. You’ll drive strategy, lead global L1/L2 teams, and ensure world-class customer experience through technical depth, data-driven decisions, and operational excellence.

10–15 years in technical support/customer success, including 2+ years leading managers
~ Proven leadership, customer-first mindset, and experience with support tools (Salesforce, Freshworks, etc.

Work Location: Pune (Work from Office)
If you’re ready to lead with purpose and make support a strategic advantage, we’d love to hear from you.

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