Quality Control Analyst
3 weeks ago
Anand Rathi Shares & Stock Brokers
Voice Logger/Quality Control Check
SUMMARY : -
Voice logger is a crucial tool used for recording and storing telephone conversations between brokers and clients. This technology helps ensure compliance with regulatory requirements, facilitates dispute resolution, and serves as a valuable tool for training and quality assurance Purposes.
PRIMARY JOB RESPONSIBILITIES :-
- Voice logger captures & saved all relevant conversations between equity dealer & clients
- Monitoring calls and providing feedbacks
- Conducting Call Calibrations with the stake holders
- Ensure that voice recording systems adhere to industry regulations and compliance standards.
- Stay updated on changes in regulations related to voice recording and implement necessary adjustments.
- Coordination between vendors & business associates regarding voice logger queries.
- Conduct periodic quality checks to ensure the accuracy of calls.
- Prepare reports on system performance, compliance, and any incidents.
- Maintain detailed documentation of voice recording system configurations, changes, and upgrades.
EXPERIENCE REQUIRED (Minimum 3 years)
- Bachelor's degree in business administration, marketing or a related field (MBA
- preferred).
- 2+ years of experience into operation & support, compliance or dealing into broking.
- In-depth knowledge of financial markets, securities, and investment products.
- Strong analytical and decision-making skills.
- Excellent communication and interpersonal skills.
- Attention to detail and a high level of integrity.
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