Quality Control Analyst

1 month ago


Mumbai, India Anand Rathi Share and Stock Brokers Ltd Full time

Anand Rathi Shares & Stock Brokers


Voice Logger/Quality Control Check


SUMMARY: -

Voice logger is a crucial tool used for recording and storing telephone conversations between brokers and clients. This technology helps ensure compliance with regulatory requirements, facilitates dispute resolution, and serves as a valuable tool for training and quality assurance Purposes.


PRIMARY JOB RESPONSIBILITIES :-

  • Voice logger captures & saved all relevant conversations between equity dealer & clients
  • Monitoring calls and providing feedbacks
  • Conducting Call Calibrations with the stake holders
  • Ensure that voice recording systems adhere to industry regulations and compliance standards.
  • Stay updated on changes in regulations related to voice recording and implement necessary adjustments.
  • Coordination between vendors & business associates regarding voice logger queries.
  • Conduct periodic quality checks to ensure the accuracy of calls.
  • Prepare reports on system performance, compliance, and any incidents.
  • Maintain detailed documentation of voice recording system configurations, changes, and upgrades.


EXPERIENCE REQUIRED (Minimum 3 years)

  • Bachelor's degree in business administration, marketing or a related field (MBA
  • preferred).
  • 2+ years of experience into operation & support, compliance or dealing into broking.
  • In-depth knowledge of financial markets, securities, and investment products.
  • Strong analytical and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Attention to detail and a high level of integrity.


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