ViewSonic | Technical Support Lead | bangalore

1 week ago

bangalore, India ViewSonic Full time

About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions designed to enhance digital learning and collaboration.


Role Overview

Primary technical liaison between ViewSonic, EdSync vendor, and customers. Focus on vendor coordination, technical support, and system performance optimization.


Key Responsibilities:

Vendor Coordination

  • Main technical point of contact with EdSync vendor
  • Technical requirements communication and negotiation
  • Issue resolution management
  • Oversight of updates and new features implementation

Technical Support and Troubleshooting

  • High-level technical support provision for critical issues
  • Problem resolution coordination with vendor and internal IT teams
  • L1 escalation point of contact within ViewSonic
  • Customer satisfaction ensurance through prompt and effective issue resolution

Pre-sales and Post-sales Technical Expertise

  • Technical feature demonstrations and architecture explanations
  • to potential clients
  • Ongoing technical guidance and support for existing customers
  • EdSync system capabilities and limitations articulation
  • to sales team and customers

Performance Monitoring and Reporting

  • Technical KPI establishment and tracking
  • Regular system performance monitoring and analysis
  • Performance improvement recommendations based on data analysis

Technical Documentation Management

  • Comprehensive technical documentation creation and maintenance
  • Knowledge base development for internal teams and customers


Qualifications

  • Bachelor’s degree in computer science or related field
  • 5+ years in technical roles, ERP or education technology experience preferred
  • Strong vendor management and customer support skills
  • Excellent problem-solving and communication abilities
  • In-depth ERP architecture and system integration knowledge


This role is crucial for EdSync's successful implementation, ongoing support, and

continuous improvement.



ViewSonic is committed to creating an inclusive and equitable workplace.

We believe in fostering an environment where every individual is valued and respected. Our hiring process is designed to be transparent, fair, and merit-based, ensuring equal opportunities for all candidates. ViewSonic does not tolerate discrimination of any kind, whether based on race, color, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected status.

If you need any support or adjustments during the application process, please let us know through the application form, and we will ensure a smooth and comfortable experience for you.

  • ViewSonic | Technical Support Lead | bangalore

    1 week ago

    bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • ViewSonic | Technical Support Lead | bangalore

    2 weeks ago

    bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • Technical Support Lead

    1 week ago

    Bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software...

  • Technical Support Lead

    2 months ago

    bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • Technical Support Lead

    2 months ago

    Bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software...

  • Technical Support Lead

    1 month ago

    bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • Technical Support Lead

    1 week ago

    Bangalore Metropolitan Area, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • Technical Support Lead

    2 months ago

    Bangalore Metropolitan Area, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • Technical Support Lead

    2 weeks ago

    Bangalore Metropolitan Area, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • ViewSonic | Lead SRE Manager | bangalore

    1 week ago

    bangalore, India ViewSonic Full time

    Job Summary: We are seeking an experienced Site Reliability Engineering (SRE) Manager to lead our SRE team in India. The SRE Manager will be responsible for managing the team’s day-to-day operations, driving strategic initiatives, and ensuring the reliability and performance of our systems. This role requires a strong technical background, leadership...

  • ViewSonic | Lead SRE Manager | bangalore

    1 week ago

    bangalore, India ViewSonic Full time

    Job Summary:We are seeking an experienced Site Reliability Engineering (SRE) Manager to lead our SRE team in India. The SRE Manager will be responsible for managing the team’s day-to-day operations, driving strategic initiatives, and ensuring the reliability and performance of our systems. This role requires a strong technical background, leadership...

  • Technical support lead

    2 months ago

    Bangalore, India ViewSonic Full time

    About View Sonic: View Sonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the my View Board suite, Class Swift, Team One, Manager, and other software...

  • Lead SRE Manager

    1 week ago

    Bangalore Metropolitan Area, India ViewSonic Full time

    Job Summary:We are seeking an experienced Site Reliability Engineering (SRE) Manager to lead our SRE team in India. The SRE Manager will be responsible for managing the team’s day-to-day operations, driving strategic initiatives, and ensuring the reliability and performance of our systems. This role requires a strong technical background, leadership...

  • Senior SRE Engineer

    1 month ago

    bangalore, India ViewSonic Full time

    Senior SRE Engineer ViewSonic® inspires the world to see the difference between the ordinary and the extraordinary by providing excellence in visual solutions across software, hardware, and services. At ViewSonic Technologies, we’re passionate about building software that solves problems. We count on our site reliability engineers (SREs) to empower users...

  • Senior SRE Engineer

    1 month ago

    bangalore, India ViewSonic Full time

    Senior SRE Engineer ViewSonic® inspires the world to see the difference between the ordinary and the extraordinary by providing excellence in visual solutions across software, hardware, and services. At ViewSonic Technologies, we’re passionate about building software that solves problems. We count on our site reliability engineers (SREs) to empower users...

  • Senior SRE Engineer

    1 month ago

    Bangalore Metropolitan Area, India ViewSonic Full time

    Senior SRE Engineer ViewSonic® inspires the world to see the difference between the ordinary and the extraordinary by providing excellence in visual solutions across software, hardware, and services. At ViewSonic Technologies, we’re passionate about building software that solves problems. We count on our site reliability engineers (SREs) to empower users...

  • Lead sre manager

    2 months ago

    Bangalore, India ViewSonic Full time

    Job Summary: We are seeking an experienced Site Reliability Engineering (SRE) Manager to lead our SRE team in India. The SRE Manager will be responsible for managing the team’s day-to-day operations, driving strategic initiatives, and ensuring the reliability and performance of our systems. This role requires a strong technical background,...

  • Lead SRE Manager

    2 months ago

    bangalore, India ViewSonic Full time

    Job Summary: We are seeking an experienced Site Reliability Engineering (SRE) Manager to lead our SRE team in India. The SRE Manager will be responsible for managing the team’s day-to-day operations, driving strategic initiatives, and ensuring the reliability and performance of our systems. This role requires a strong technical background, leadership...

  • LEAD School | Senior Curriculum Manager | bangalore

    4 days ago

    bangalore, India LEAD School Full time

    Senior Curriculum Manager - EnglishLocation: Mumbai / Bangalore / DelhiAbout us:LEAD is the market leader and the first edtech UNICORN of 2022. It is the fastest-growing School EdTech company in India. Fortune has recognized us as one of India’s top 24 Employers of the Future in June 2022. We partner with Affordable Private Schools across the country and...

  • LEAD School | Senior Curriculum Manager | bangalore

    5 days ago

    bangalore, India LEAD School Full time

    Senior Curriculum Manager - English Location: Mumbai / Bangalore / Delhi About us: LEAD is the market leader and the first edtech UNICORN of 2022. It is the fastest-growing School EdTech company in India. Fortune has recognized us as one of India’s top 24 Employers of the Future in June 2022. We partner with Affordable Private Schools across the country...