Technical Support Lead

1 month ago

Bangalore Metropolitan Area, India ViewSonic Full time

About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions designed to enhance digital learning and collaboration.


Role Overview

Primary technical liaison between ViewSonic, EdSync vendor, and customers. Focus on vendor coordination, technical support, and system performance optimization.


Key Responsibilities:

Vendor Coordination

  • Main technical point of contact with EdSync vendor
  • Technical requirements communication and negotiation
  • Issue resolution management
  • Oversight of updates and new features implementation

Technical Support and Troubleshooting

  • High-level technical support provision for critical issues
  • Problem resolution coordination with vendor and internal IT teams
  • L1 escalation point of contact within ViewSonic
  • Customer satisfaction ensurance through prompt and effective issue resolution

Pre-sales and Post-sales Technical Expertise

  • Technical feature demonstrations and architecture explanations
  • to potential clients
  • Ongoing technical guidance and support for existing customers
  • EdSync system capabilities and limitations articulation
  • to sales team and customers

Performance Monitoring and Reporting

  • Technical KPI establishment and tracking
  • Regular system performance monitoring and analysis
  • Performance improvement recommendations based on data analysis

Technical Documentation Management

  • Comprehensive technical documentation creation and maintenance
  • Knowledge base development for internal teams and customers


Qualifications

  • Bachelor’s degree in computer science or related field
  • 5+ years in technical roles, ERP or education technology experience preferred
  • Strong vendor management and customer support skills
  • Excellent problem-solving and communication abilities
  • In-depth ERP architecture and system integration knowledge


This role is crucial for EdSync's successful implementation, ongoing support, and

continuous improvement.

  • Technical Lead

    1 week ago

    Bangalore Metropolitan Area, India Sigmoid Full time

    You will be responsible for building a highly-scalable and extensible big data platform that provides the foundation for collecting, storing, modeling, and analyzing massive data sets from multiple channels.This position reports to the Engineering Manager.Qualifications: -6+ years track record of relevant work experience and a computer Science or a related...

  • Technical Support Specialist

    5 days ago

    Bangalore Metropolitan Area, India Tech Mahindra Full time

    About Tech Mahindra - We are a leading provider of digital transformation, consulting and business re-engineering services and solutions. Our mission is to leverage our domain expertise, technical capabilities, and global delivery model to help clients achieve their desired outcomes.Job Description:We are seeking an experienced ABAP SD professional to join...

  • Mainframe Technical lead

    4 weeks ago

    Bangalore Metropolitan Area, India CAST Full time

    Role Expectations: The chosen person will be a hands-on, organized and highly energetic self-starter with proven ability to design solution, product implementation, enhance custom features and solutions, to do detailed analysis of results and do customer presentations.As a Lead, you are an integral part of a skilled team that works to enhance and deliver...

  • Technical Support Professional

    5 days ago

    Bangalore Metropolitan Area, India Tech Mahindra Full time

    Tech Mahindra is a global leader in digital transformation, providing innovative solutions to businesses across the globe.We are seeking an experienced ABAP SD professional to join our team in Bangalore. As a technical support specialist, you will be responsible for resolving technical issues related to SAP applications.The successful candidate should...

  • Technical Lead MDM

    3 weeks ago

    Bangalore Metropolitan Area, India Torry Harris Integration Solutions Full time

    As a Senior MDM Lead Developer at Torry Harris, you will be responsible for developing and implementing Master Data Management strategies, ensuring data consistency, and optimizing data quality to support the company's integration projects. You will work collaboratively with the MDM team, understanding business requirements, designing solutions, and...

  • Analog Technical Lead

    6 months ago

    Bangalore Metropolitan Area, India Mulya Technologies Full time

    Analog Technical LeadLocation: Bangalore Analog Design Lead plays a crucial role in the development of analog electronic systems. This position involves overseeing a team of engineers in the design, development, and testing of analog circuits and systems, which can range from simple components like amplifiers and filters to complex integrated circuits for...

  • Technical Support Engineer

    5 days ago

    Bangalore Metropolitan Area, India Tech Mahindra Full time

    We are looking for a skilled Technical Support Engineer - SD to join our team in Bangalore. As an ABAP Functional Specialist, you will be responsible for providing functional support to our clients, ensuring that their software systems are running smoothly and efficiently.The key requirements for this role include:ABAP with SD expertise3-5 years of...

  • Technical Support Lead

    2 months ago

    Greater Bengaluru Area, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • Technical Support Lead

    1 month ago

    Greater Bengaluru Area, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • Technical support lead

    2 months ago

    Bangalore, India ViewSonic Full time

    About View Sonic: View Sonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the my View Board suite, Class Swift, Team One, Manager, and other software...

  • Technical support lead

    1 week ago

    Bangalore, India ViewSonic Full time

    About View Sonic: View Sonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the my View Board suite, Class Swift, Team One, Manager, and other software...

  • Technical Support Lead

    4 weeks ago

    Greater Bengaluru Area, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • Technical Support Lead

    4 weeks ago

    Greater Bengaluru Area, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • Technical Support Lead

    2 months ago

    bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • Senior Technical Support Specialist

    5 days ago

    Bangalore Metropolitan Area, India Tech Mahindra Full time

    About Tech Mahindra: We are a leading provider of digital transformation, consulting, and business re-engineering services.We are currently hiring for the role of ABAP SD in Bangalore. As a functional support specialist, you will work on various projects and tasks related to SAP applications.The ideal candidate should have 3-5 years of experience in ABAP...

  • Senior Technical Lead

    3 weeks ago

    Bangalore Metropolitan Area, India Tata Consultancy Services Full time

    About This RoleWe are seeking a highly skilled Senior Technical Lead - Network Services to join our team at Tata Consultancy Services.Key ResponsibilitiesAs a Senior Technical Lead, you will be responsible for leading the design and implementation of network services across various locations in pan India.Requirements4+ years of experience in a similar...

  • Technical Support Lead

    2 weeks ago

    Bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software...

  • Technical Support Lead

    4 weeks ago

    Bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software...

  • Technical Lead Engineer

    2 months ago

    Bangalore Metropolitan Area, India CodeVyasa Full time

    Looking for Lead Technical Engineer | Bangalore to join a team of rockstar developers. The candidate should have a minimum of 8+ yrs. of experience.There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report into IIT'ans/BITS grads with 10+ years of...

  • Technical Support Team Lead

    4 weeks ago

    Greater Bengaluru Area, India ViewSonic Full time

    About ViewSonicWe are a leading global provider of visual solutions, delivering high-quality products and innovative software solutions to enhance digital learning and collaboration.Our team is committed to creating an inclusive and equitable workplace, fostering an environment where every individual is valued and respected.Job OverviewThis role serves as...