Technical Support Lead

2 days ago


Bangalore Metropolitan Area, India ViewSonic Full time

About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions designed to enhance digital learning and collaboration.


Role Overview

Primary technical liaison between ViewSonic, EdSync vendor, and customers. Focus on vendor coordination, technical support, and system performance optimization.


Key Responsibilities:

Vendor Coordination

  • Main technical point of contact with EdSync vendor
  • Technical requirements communication and negotiation
  • Issue resolution management
  • Oversight of updates and new features implementation

Technical Support and Troubleshooting

  • High-level technical support provision for critical issues
  • Problem resolution coordination with vendor and internal IT teams
  • L1 escalation point of contact within ViewSonic
  • Customer satisfaction ensurance through prompt and effective issue resolution

Pre-sales and Post-sales Technical Expertise

  • Technical feature demonstrations and architecture explanations
  • to potential clients
  • Ongoing technical guidance and support for existing customers
  • EdSync system capabilities and limitations articulation
  • to sales team and customers

Performance Monitoring and Reporting

  • Technical KPI establishment and tracking
  • Regular system performance monitoring and analysis
  • Performance improvement recommendations based on data analysis

Technical Documentation Management

  • Comprehensive technical documentation creation and maintenance
  • Knowledge base development for internal teams and customers


Qualifications

  • Bachelor’s degree in computer science or related field
  • 5+ years in technical roles, ERP or education technology experience preferred
  • Strong vendor management and customer support skills
  • Excellent problem-solving and communication abilities
  • In-depth ERP architecture and system integration knowledge


This role is crucial for EdSync's successful implementation, ongoing support, and

continuous improvement.



  • Bangalore Metropolitan Area, India Razorpay Full time

    The Role: As a lead you will be responsible for developing, implementing and maintaining policies and procedures on application support services. Managing a team to ensure that all support or service requests are dealt with according to the agreed procedures. Communicates and negotiates with stakeholders and external parties on application support related...

  • Technical Lead

    3 weeks ago


    Bangalore Metropolitan Area, India Flipkart Full time

    {"responsibilities": "✎ Engineering Managers at Flipkart lead engineers and set the direction for teams to realize the company’s vision, partnering with product, business, and stakeholders. Responsibilities include providing technical leadership, building and managing top-notch engineering teams, optimizing code, and creating clear career paths. They...


  • Bangalore Metropolitan Area, India SpotDraft Full time

    About SpotDraftSpotDraft is revolutionising the way high-growth companies handle contracts. Our CLM platform is designed to make contracting a breeze – it's convenient, it's fast, and it's incredibly easy to use. We're all about empowering legal teams with the tools and systems they need to unleash their full potential.Don't just take our word for it –...

  • Analog Technical Lead

    5 months ago


    Bangalore Metropolitan Area, India Mulya Technologies Full time

    Analog Technical LeadLocation: Bangalore Analog Design Lead plays a crucial role in the development of analog electronic systems. This position involves overseeing a team of engineers in the design, development, and testing of analog circuits and systems, which can range from simple components like amplifiers and filters to complex integrated circuits for...


  • Greater Bengaluru Area, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...


  • Greater Bengaluru Area, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...


  • Greater Bengaluru Area, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...


  • Bangalore, India ViewSonic Full time

    About View Sonic: View Sonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the my View Board suite, Class Swift, Team One, Manager, and other software...


  • bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...


  • bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...


  • Bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software...


  • Bangalore Metropolitan Area, India CodeVyasa Full time

    Looking for Lead Technical Engineer | Bangalore to join a team of rockstar developers. The candidate should have a minimum of 8+ yrs. of experience.There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report into IIT'ans/BITS grads with 10+ years of...


  • Bangalore City, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...


  • Bangalore Metropolitan Area, India Diversified Full time

    About the RoleWe are seeking a highly skilled Advanced AV Support Specialist to join our team at Diversified. As a technical expert in the field of Audio-Visual technology, you will play a critical role in delivering exceptional customer support and service to our clients.


  • Chennai Metropolitan Area, India Prodapt Full time

    Responsibilities:Experience in developing technology solutions.Experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable the client's...


  • Bangalore, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full time

    Who we are and what do we do NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology Service Provider (TSP) and a Third-Party Aggregator...

  • Support Specialist

    2 months ago


    Bangalore Metropolitan Area, India Wipro Full time

    Location: Pune / HyderabadShifts: 24*7 supportHere is the details JD.MFT support (IBM Stearling File Gateway and Connect Direct), Person should be ready to work in 24*7 support, night shift to support Americas timezone.Administer MFT infrastructure, activities include handling installation, upgrades and maintaining File Transmissions and related...


  • Bangalore Metropolitan Area, India Brilliant Printers Pvt Ltd Full time

    Company Description Brilliant Printers - India is a printing company based out of Brilliant Printers Pvt. Ltd in Bangalore, Karnataka. The company is located in Greater Bengaluru Area and is known for its quality printing services. Role Description This is a full-time on-site role for a Customer Support Executive at Brilliant Printers Pvt Ltd. The Customer...


  • bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • AV Support Specialist

    3 weeks ago


    Bangalore Metropolitan Area, India Diversified Full time

    Job Summary:We are seeking a highly skilled AV Technical Support Specialist to join our team at Diversified. The successful candidate will be responsible for providing in-depth technical support and troubleshooting for our clients' audio-visual systems.Key Responsibilities:Provide second-tier support for clients, technicians, and subcontractors to identify,...