Technical Support Lead
2 weeks ago
About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions designed to enhance digital learning and collaboration.
Role Overview
Primary technical liaison between ViewSonic, EdSync vendor, and customers. Focus on vendor coordination, technical support, and system performance optimization.
Key Responsibilities:
Vendor Coordination
- Main technical point of contact with EdSync vendor
- Technical requirements communication and negotiation
- Issue resolution management
- Oversight of updates and new features implementation
Technical Support and Troubleshooting
- High-level technical support provision for critical issues
- Problem resolution coordination with vendor and internal IT teams
- L1 escalation point of contact within ViewSonic
- Customer satisfaction ensurance through prompt and effective issue resolution
Pre-sales and Post-sales Technical Expertise
- Technical feature demonstrations and architecture explanations
- to potential clients
- Ongoing technical guidance and support for existing customers
- EdSync system capabilities and limitations articulation
- to sales team and customers
Performance Monitoring and Reporting
- Technical KPI establishment and tracking
- Regular system performance monitoring and analysis
- Performance improvement recommendations based on data analysis
Technical Documentation Management
- Comprehensive technical documentation creation and maintenance
- Knowledge base development for internal teams and customers
Qualifications
- Bachelor’s degree in computer science or related field
- 5+ years in technical roles, ERP or education technology experience preferred
- Strong vendor management and customer support skills
- Excellent problem-solving and communication abilities
- In-depth ERP architecture and system integration knowledge
This role is crucial for EdSync's successful implementation, ongoing support, and
continuous improvement.
-
Technical Support Lead
3 weeks ago
Greater Bengaluru Area, India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...
-
Lead Technical Consultant
4 months ago
Greater Bengaluru Area, India Razorpay Full timeThe Role: As a lead you will be responsible for developing, implementing and maintaining policies and procedures on application support services. Managing a team to ensure that all support or service requests are dealt with according to the agreed procedures. Communicates and negotiates with stakeholders and external parties on application support related...
-
Lead Technical Consultant
4 months ago
Greater Bengaluru Area, India Razorpay Full timeThe Role: As a lead you will be responsible for developing, implementing and maintaining policies and procedures on application support services. Managing a team to ensure that all support or service requests are dealt with according to the agreed procedures. Communicates and negotiates with stakeholders and external parties on application support related...
-
Technical Lead
2 weeks ago
Greater Bengaluru Area, India MResult Full timeAbout MResult MResult is a leading Data & Analytics intelligence technology solutions provider to companies that value insights from information as a competitive advantage. We are the partner of choice for enterprises on their digital transformation journey. Our teams offer solutions and services at the intersection of Advanced Data, Analytics, and AI....
-
Technical Support Lead
3 weeks ago
Bangalore Metropolitan Area, India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...
-
Technical Support Engineer
1 month ago
Greater Bengaluru Area, India Scientific Games - India Full timeWe are looking for Software Operations support Engineer to help support new and existing customer deployments on both physical hardware and cloud. For this position we are looking for an engineer who has experience in working with databases, web servers, virtual machines and general operations. This is a general-purpose role that interacts with both...
-
Analog Technical Lead
5 months ago
Greater Bengaluru Area, India Mulya Technologies Full timeAnalog Technical LeadLocation: Bangalore Analog Design Lead plays a crucial role in the development of analog electronic systems. This position involves overseeing a team of engineers in the design, development, and testing of analog circuits and systems, which can range from simple components like amplifiers and filters to complex integrated circuits for...
-
Technical Support Lead
2 weeks ago
Bengaluru, Karnataka, India Microsoft Full timeAbout the Role:We are seeking a highly skilled Technical Support Lead to join our team at Microsoft. As a Technical Support Lead, you will be responsible for providing technical support to our customers, resolving complex technical issues, and ensuring that our customers receive the best possible support experience.Key Responsibilities:This role will focus...
-
Technical Lead
2 weeks ago
Greater Bengaluru Area, India MResult Full timeAbout MResultMResult is a leading provider of data and analytics intelligence technology solutions to companies that value insights from information as a competitive advantage. We partner with enterprises on their digital transformation journey, offering solutions and services at the intersection of advanced data, analytics, and AI.Job OverviewAs a Technical...
-
Java Technical Lead
3 weeks ago
Greater Kolkata Area, India RS Software Full timeJob Description for Java Technical Lead Preferred Experience : 10 -12 years Work Location: Kolkata About RS Software RS Software builds global, national and enterprise payment platforms, and has presence in four continents. The product suite combines with knowledge systems built over 30 years, delivering mission-critical payment solutions that combine...
-
Java Technical Lead
4 weeks ago
Greater Kolkata Area, India RS Software Full timeJob Description for Java Technical LeadPreferred Experience: 10 -12 yearsWork Location: KolkataAbout RS SoftwareRS Software builds global, national and enterprise payment platforms, and has presence in four continents. The product suite combines with knowledge systems built over 30 years, delivering mission-critical payment solutions that combine innovation...
-
Technical Support Lead
5 months ago
Bengaluru, India Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...
-
Analog Technical Lead
1 week ago
Greater Bengaluru Area, India Mulya Technologies Full timeAnalog Technical Lead RoleMulya Technologies is seeking a highly skilled Analog Technical Lead to join our team. As a key member of our engineering team, you will be responsible for leading the design and development of complex analog circuit systems.Key Responsibilities:Leadership and Supervision: Lead a team of analog circuit designers, providing technical...
-
Technical Lead Engineer
1 week ago
Greater Bengaluru Area, India CodeVyasa Full timeLooking for Lead Technical Engineer | Bangalore to join a team of rockstar developers. The candidate should have a minimum of 8+ yrs. of experience. There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report into IIT'ans/BITS grads with 10+ years...
-
Technical Lead Engineer
1 week ago
Greater Bengaluru Area, India CodeVyasa Full timeLooking for Lead Technical Engineer | Bangalore to join a team of rockstar developers. The candidate should have a minimum of 8+ yrs. of experience.There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report into IIT'ans/BITS grads with 10+ years of...
-
Technical Support Team Lead
2 weeks ago
Bengaluru, Karnataka, India BETSOL Full timeJob SummaryWe are seeking a highly skilled and experienced Technical Support Team Lead to join our team at BETSOL. As a Technical Support Team Lead, you will be responsible for leading a team of Technical Support Specialists and delivering high-quality results-oriented operations.Key ResponsibilitiesDrive teams and deliver monthly/quarterly goalsAnalytical...
-
Lead Technical Support Engineer
2 months ago
Bengaluru, India Whatfix Full timeWho are we?Whatfix is a leading global player in the Digital Adoption Platform (DAP) landscape, providing a SaaS platform that accelerates product adoption and reduces support and training efforts for large enterprises, predominantly Fortune 500 companies. As we continue to expand and redefine the way companies onboard, train, and support their users, we're...
-
Lead Technical Support Engineer
2 months ago
Bengaluru, India Whatfix Full timeWho are we? Whatfix is a leading global player in the Digital Adoption Platform (DAP) landscape, providing a SaaS platform that accelerates product adoption and reduces support and training efforts for large enterprises, predominantly Fortune 500 companies. As we continue to expand and redefine the way companies onboard, train, and support their users,...
-
Lead Technical Support Engineer
2 months ago
Bengaluru, India Whatfix Full timeWho are we?Whatfix is a leading global player in the Digital Adoption Platform (DAP) landscape, providing a SaaS platform that accelerates product adoption and reduces support and training efforts for large enterprises, predominantly Fortune 500 companies. As we continue to expand and redefine the way companies onboard, train, and support their users, we're...
-
Lead Technical Support Engineer
2 months ago
Bengaluru, India Whatfix Full timeWho are we?Whatfix is a leading global player in the Digital Adoption Platform (DAP) landscape, providing a SaaS platform that accelerates product adoption and reduces support and training efforts for large enterprises, predominantly Fortune 500 companies. As we continue to expand and redefine the way companies onboard, train, and support their users, we're...