Technical Support Lead

2 weeks ago


Bangalore Metropolitan Area, India ViewSonic Full time

About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions designed to enhance digital learning and collaboration.


Role Overview

Primary technical liaison between ViewSonic, EdSync vendor, and customers. Focus on vendor coordination, technical support, and system performance optimization.


Key Responsibilities:

Vendor Coordination

  • Main technical point of contact with EdSync vendor
  • Technical requirements communication and negotiation
  • Issue resolution management
  • Oversight of updates and new features implementation

Technical Support and Troubleshooting

  • High-level technical support provision for critical issues
  • Problem resolution coordination with vendor and internal IT teams
  • L1 escalation point of contact within ViewSonic
  • Customer satisfaction ensurance through prompt and effective issue resolution

Pre-sales and Post-sales Technical Expertise

  • Technical feature demonstrations and architecture explanations
  • to potential clients
  • Ongoing technical guidance and support for existing customers
  • EdSync system capabilities and limitations articulation
  • to sales team and customers

Performance Monitoring and Reporting

  • Technical KPI establishment and tracking
  • Regular system performance monitoring and analysis
  • Performance improvement recommendations based on data analysis

Technical Documentation Management

  • Comprehensive technical documentation creation and maintenance
  • Knowledge base development for internal teams and customers


Qualifications

  • Bachelor’s degree in computer science or related field
  • 5+ years in technical roles, ERP or education technology experience preferred
  • Strong vendor management and customer support skills
  • Excellent problem-solving and communication abilities
  • In-depth ERP architecture and system integration knowledge


This role is crucial for EdSync's successful implementation, ongoing support, and

continuous improvement.



  • Bangalore Metropolitan Area, India ViewSonic Full time

    About ViewSonicViewSonic is a leading global provider of visual solutions, offering high-quality products and solutions that enhance digital learning and collaboration.Role OverviewThe Technical Support Lead will serve as the primary technical liaison between ViewSonic, EdSync vendor, and customers. This role focuses on vendor coordination, technical...


  • Bangalore Metropolitan Area, India Razorpay Full time

    The Role: As a lead you will be responsible for developing, implementing and maintaining policies and procedures on application support services. Managing a team to ensure that all support or service requests are dealt with according to the agreed procedures. Communicates and negotiates with stakeholders and external parties on application support related...


  • Bangalore Metropolitan Area, India Scientific Games - India Full time

    Job Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at Scientific Games - India. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our software applications and systems.Key Responsibilities:Provide first-line support to customers, responding...

  • Analog Technical Lead

    4 months ago


    Bangalore Metropolitan Area, India Mulya Technologies Full time

    Analog Technical LeadLocation: Bangalore Analog Design Lead plays a crucial role in the development of analog electronic systems. This position involves overseeing a team of engineers in the design, development, and testing of analog circuits and systems, which can range from simple components like amplifiers and filters to complex integrated circuits for...


  • Greater Bengaluru Area, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...


  • Greater Bengaluru Area, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...


  • Bangalore, India ViewSonic Full time

    About View Sonic: View Sonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the my View Board suite, Class Swift, Team One, Manager, and other software...


  • Bangalore Metropolitan Area, India CodeVyasa Full time

    Looking for Lead Technical Engineer | Bangalore to join a team of rockstar developers. The candidate should have a minimum of 8+ yrs. of experience.There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report into IIT'ans/BITS grads with 10+ years of...


  • bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...


  • bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...


  • Bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software...


  • Bangalore Metropolitan Area, India RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time

    Job DescriptionRiDiK, a Subsidiary of CLPS (Nasdaq: CLPS), is seeking a highly skilled SAP BODS Technical Lead to join our team.Key Responsibilities:Contribute to various technical streams of implementation projects as a team member.Interface and communicate with onsite coordinators and customer representatives as needed.Travel to customer locations on a...


  • Bangalore City, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...


  • bangalore, India Whatfix Full time

    Who are we? Whatfix is a leading global player in the Digital Adoption Platform (DAP) landscape, providing a SaaS platform that accelerates product adoption and reduces support and training efforts for large enterprises, predominantly Fortune 500 companies. As we continue to expand and redefine the way companies onboard, train, and support their users, we're...


  • Kolkata metropolitan area, India Floydee Infotech Private Limited Full time

    Type: Full-timeLocation: Hybrid (Remote and On-site)About Floydee InfotechFloydee Infotech is a ISO 9001 and 27001 certified leading provider of innovative software solutions, dedicated to delivering top-notch products and services to our clients. We are seeking three talented and dedicated Technical Support Engineers to join our team and help us maintain...


  • Kolkata metropolitan area, India Floydee Infotech Private Limited Full time

    Type: Full-time Location: Hybrid (Remote and On-site) About Floydee Infotech Floydee Infotech is a ISO 9001 and 27001 certified leading provider of innovative software solutions, dedicated to delivering top-notch products and services to our clients. We are seeking three talented and dedicated Technical Support Engineers to join our team and help us...


  • bangalore, India Whatfix Full time

    Who are we?Whatfix is a leading global player in the Digital Adoption Platform (DAP) landscape, providing a SaaS platform that accelerates product adoption and reduces support and training efforts for large enterprises, predominantly Fortune 500 companies. As we continue to expand and redefine the way companies onboard, train, and support their users, we're...


  • Bangalore, India Whatfix Full time

    Who are we? Whatfix is a leading global player in the Digital Adoption Platform (DAP) landscape, providing a SaaS platform that accelerates product adoption and reduces support and training efforts for large enterprises, predominantly Fortune 500 companies. As we continue to expand and redefine the way companies onboard, train, and support their users,...


  • Kolkata metropolitan area, India Floydee Infotech Private Limited Full time

    About Floydee Infotech Private LimitedWe are seeking talented Technical Support Engineers to help us maintain our high standards of customer support.Key ResponsibilitiesProduct Installation: Assist customers with the installation and setup of our software products.Product Synchronization: Help users synchronize our products with their existing systems and...

  • Support Specialist

    3 weeks ago


    Bangalore Metropolitan Area, India Wipro Full time

    Location: Pune / HyderabadShifts: 24*7 supportHere is the details JD.MFT support (IBM Stearling File Gateway and Connect Direct), Person should be ready to work in 24*7 support, night shift to support Americas timezone.Administer MFT infrastructure, activities include handling installation, upgrades and maintaining File Transmissions and related...