Technical Support Lead
1 month ago
About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions designed to enhance digital learning and collaboration.
Role Overview
Primary technical liaison between ViewSonic, EdSync vendor, and customers. Focus on vendor coordination, technical support, and system performance optimization.
Key Responsibilities:
Vendor Coordination
- Main technical point of contact with EdSync vendor
- Technical requirements communication and negotiation
- Issue resolution management
- Oversight of updates and new features implementation
Technical Support and Troubleshooting
- High-level technical support provision for critical issues
- Problem resolution coordination with vendor and internal IT teams
- L1 escalation point of contact within ViewSonic
- Customer satisfaction ensurance through prompt and effective issue resolution
Pre-sales and Post-sales Technical Expertise
- Technical feature demonstrations and architecture explanations
- to potential clients
- Ongoing technical guidance and support for existing customers
- EdSync system capabilities and limitations articulation
- to sales team and customers
Performance Monitoring and Reporting
- Technical KPI establishment and tracking
- Regular system performance monitoring and analysis
- Performance improvement recommendations based on data analysis
Technical Documentation Management
- Comprehensive technical documentation creation and maintenance
- Knowledge base development for internal teams and customers
Qualifications
- Bachelor’s degree in computer science or related field
- 5+ years in technical roles, ERP or education technology experience preferred
- Strong vendor management and customer support skills
- Excellent problem-solving and communication abilities
- In-depth ERP architecture and system integration knowledge
This role is crucial for EdSync's successful implementation, ongoing support, and
continuous improvement.
-
Lead Technical Consultant
4 months ago
Bangalore Metropolitan Area, India Razorpay Full timeThe Role: As a lead you will be responsible for developing, implementing and maintaining policies and procedures on application support services. Managing a team to ensure that all support or service requests are dealt with according to the agreed procedures. Communicates and negotiates with stakeholders and external parties on application support related...
-
Technical Lead
2 weeks ago
Bangalore Metropolitan Area, India Flipkart Full time{"responsibilities": "✎ Engineering Managers at Flipkart lead engineers and set the direction for teams to realize the company’s vision, partnering with product, business, and stakeholders. Responsibilities include providing technical leadership, building and managing top-notch engineering teams, optimizing code, and creating clear career paths. They...
-
Product Support Lead
5 days ago
Bangalore Metropolitan Area, India SpotDraft Full timeAbout SpotDraftSpotDraft is revolutionising the way high-growth companies handle contracts. Our CLM platform is designed to make contracting a breeze – it's convenient, it's fast, and it's incredibly easy to use. We're all about empowering legal teams with the tools and systems they need to unleash their full potential.Don't just take our word for it –...
-
Analog Technical Lead
5 months ago
Bangalore Metropolitan Area, India Mulya Technologies Full timeAnalog Technical LeadLocation: Bangalore Analog Design Lead plays a crucial role in the development of analog electronic systems. This position involves overseeing a team of engineers in the design, development, and testing of analog circuits and systems, which can range from simple components like amplifiers and filters to complex integrated circuits for...
-
Technical Support Lead
1 month ago
Greater Bengaluru Area, India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...
-
Technical Support Lead
1 month ago
Greater Bengaluru Area, India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...
-
Technical support lead
1 month ago
Bangalore, India ViewSonic Full timeAbout View Sonic: View Sonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the my View Board suite, Class Swift, Team One, Manager, and other software...
-
Technical Support Lead
4 weeks ago
Bangalore, India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software...
-
Technical Support Lead
3 weeks ago
bangalore, India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...
-
Technical Support Lead
1 month ago
bangalore, India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...
-
Technical Lead Engineer
4 weeks ago
Bangalore Metropolitan Area, India CodeVyasa Full timeLooking for Lead Technical Engineer | Bangalore to join a team of rockstar developers. The candidate should have a minimum of 8+ yrs. of experience.There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report into IIT'ans/BITS grads with 10+ years of...
-
Technical Support Lead
1 month ago
Bangalore City, India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...
-
Advanced AV Support Specialist
1 week ago
Bangalore Metropolitan Area, India Diversified Full timeAbout the RoleWe are seeking a highly skilled Advanced AV Support Specialist to join our team at Diversified. As a technical expert in the field of Audio-Visual technology, you will play a critical role in delivering exceptional customer support and service to our clients.
-
Senior Technical Support Specialist
4 weeks ago
Kolkata metropolitan area, India Floydee Infotech Private Limited Full timeType: Full-time Location: Hybrid (Remote and On-site) About Floydee Infotech Floydee Infotech is a ISO 9001 and 27001 certified leading provider of innovative software solutions, dedicated to delivering top-notch products and services to our clients. We are seeking three talented and dedicated Technical Support Engineers to join our team and help us...
-
Vlocity Technical Lead
2 weeks ago
Chennai Metropolitan Area, India Prodapt Full timeResponsibilities:Experience in developing technology solutions.Experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable the client's...
-
Support Specialist
1 month ago
Bangalore Metropolitan Area, India Wipro Full timeLocation: Pune / HyderabadShifts: 24*7 supportHere is the details JD.MFT support (IBM Stearling File Gateway and Connect Direct), Person should be ready to work in 24*7 support, night shift to support Americas timezone.Administer MFT infrastructure, activities include handling installation, upgrades and maintaining File Transmissions and related...
-
Senior Technical Support Specialist
4 weeks ago
Kolkata metropolitan area, India Floydee Infotech Private Limited Full timeAbout Floydee Infotech Private LimitedWe are seeking talented Technical Support Engineers to help us maintain our high standards of customer support.Key ResponsibilitiesProduct Installation: Assist customers with the installation and setup of our software products.Product Synchronization: Help users synchronize our products with their existing systems and...
-
Customer Support Executive
2 weeks ago
Bangalore Metropolitan Area, India Brilliant Printers Pvt Ltd Full timeCompany Description Brilliant Printers - India is a printing company based out of Brilliant Printers Pvt. Ltd in Bangalore, Karnataka. The company is located in Greater Bengaluru Area and is known for its quality printing services. Role Description This is a full-time on-site role for a Customer Support Executive at Brilliant Printers Pvt Ltd. The Customer...
-
AV Support Specialist
2 weeks ago
Bangalore Metropolitan Area, India Diversified Full timeJob Summary:We are seeking a highly skilled AV Technical Support Specialist to join our team at Diversified. The successful candidate will be responsible for providing in-depth technical support and troubleshooting for our clients' audio-visual systems.Key Responsibilities:Provide second-tier support for clients, technicians, and subcontractors to identify,...
-
Cloud Architect Lead
2 weeks ago
Bangalore Metropolitan Area, India Ericsson India Global Services Pvt Ltd Full timeJob Title: Cloud Architect LeadAt Ericsson India Global Services Pvt Ltd, we are seeking a skilled Cloud Architect Lead to join our team. This role will involve leading the design, creation, and implementation of a suite of software solutions using innovation to empower people, business, and society.Key Responsibilities:Design and implement scalable, secure,...