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Senior Technical Support Specialist
1 month ago
Type: Full-time
Location: Hybrid (Remote and On-site)
About Floydee Infotech
Floydee Infotech is a ISO 9001 and 27001 certified leading provider of innovative software solutions, dedicated to delivering top-notch products and services to our clients. We are seeking three talented and dedicated Technical Support Engineers to join our team and help us maintain our high standards of customer support.
Key Responsibilities
- Product Installation: Assist customers with the installation and setup of our software products, ensuring smooth and successful deployments.
- Product Synchronization: Help users synchronize our products with their existing systems and data.
- User Assistance: Provide prompt and effective support to users, addressing queries and issues through our ticketing system.
- SQL Data Handling: Utilize SQL knowledge to identify and resolve data-related issues, ensuring data integrity and accuracy.
- Basic IT Support: Offer basic IT support, including networking and software installation troubleshooting.
- 24/7 Coverage: Ensure continuous support coverage by working in shifts or rotating schedules to handle queries round the clock.
- Ticket Management: Efficiently manage and resolve tickets, ensuring timely responses and resolutions, especially during weekends.
Required Skills and Qualifications
- Analytical Thinking: Ability to analyze complex problems and develop effective solutions.
- Problem Solving: Strong problem-solving skills to identify issues and implement corrective actions.
- Critical Thinking: Capability to think critically and independently to troubleshoot and resolve issues.
- SQL Knowledge: Proficiency in SQL for data analysis and issue resolution.
- Basic IT Understanding: Familiarity with basic IT concepts, including networking and software installation.
- Communication Skills: Excellent verbal and written communication skills to interact with customers and team members effectively.
- Customer Service Orientation: A strong commitment to providing exceptional customer service.
Working Conditions
- Hybrid Work: Combination of remote work and on-site presence as needed.
- 24/7 Support Coverage: Work in shifts or on a rotating schedule to ensure round-the-clock support, including weekends.
- Flexible Schedule: Ability to work flexible hours, including nights and weekends, to meet support demands.
Benefits
- Competitive salary and performance-based incentives
- Paid time off and holiday benefits
- Professional development opportunities
- Supportive and collaborative work environment
