PHP Technical Support Specialist

4 weeks ago


Kolkata, India ProPMO Services Private Limited Full time

Job Title: PHP Technical Support Specialist

Job Summary:

We are seeking a skilled PHP Technical Support Specialist to join our team at ProPMO Services Private Limited. As a PHP Technical Support Specialist, you will be responsible for providing first-level technical support to customers, resolving issues quickly and efficiently, and working in a multi-team environment.

Key Responsibilities:

  • Provide technical support to customers via direct communication, mail, chat, and phone
  • Work in a multi-team environment to resolve customer issues
  • Category issues/tickets and reach out to needed team members quickly
  • Report daily, weekly, and monthly reports and highlight any issues to next levels

Requirements:

  • 1-2 years of experience in PHP support
  • Good English and Hindi communication skills
  • Good inter-personnel skills
  • Articulate and writing skills

Working Conditions:

  • 10 hours shifts in 24 x 7 operation, 5 days a week
  • Open to travel client's location within Kolkata on call post shift, if required

Preferred Qualifications:

  • Experience in Powerpoint and Excel
  • Ability to create pivot tables and charts from data sets


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