PHP Technical Support Specialist
4 weeks ago
Job Title: PHP Technical Support Specialist
Job Summary:
We are seeking a skilled PHP Technical Support Specialist to join our team at ProPMO Services Private Limited. As a PHP Technical Support Specialist, you will be responsible for providing first-level technical support to customers, resolving issues quickly and efficiently, and working in a multi-team environment.
Key Responsibilities:
- Provide technical support to customers via direct communication, mail, chat, and phone
- Work in a multi-team environment to resolve customer issues
- Category issues/tickets and reach out to needed team members quickly
- Report daily, weekly, and monthly reports and highlight any issues to next levels
Requirements:
- 1-2 years of experience in PHP support
- Good English and Hindi communication skills
- Good inter-personnel skills
- Articulate and writing skills
Working Conditions:
- 10 hours shifts in 24 x 7 operation, 5 days a week
- Open to travel client's location within Kolkata on call post shift, if required
Preferred Qualifications:
- Experience in Powerpoint and Excel
- Ability to create pivot tables and charts from data sets
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