Technical support lead
2 months ago
About View Sonic: View Sonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels.
Our high-quality products and solutions help businesses, educational institutions, and corporate customers.
Our innovative products include the my View Board suite, Class Swift, Team One, Manager, and other software solutions designed to enhance digital learning and collaboration.
Role Overview Primary technical liaison between View Sonic, Ed Sync vendor, and customers.
Focus on vendor coordination, technical support, and system performance optimization.
Key Responsibilities: Vendor Coordination Main technical point of contact with Ed Sync vendor Technical requirements communication and negotiation Issue resolution management Oversight of updates and new features implementation Technical Support and Troubleshooting High-level technical support provision for critical issues Problem resolution coordination with vendor and internal IT teams L1 escalation point of contact within View Sonic Customer satisfaction ensurance through prompt and effective issue resolution Pre-sales and Post-sales Technical Expertise Technical feature demonstrations and architecture explanations to potential clients Ongoing technical guidance and support for existing customers Ed Sync system capabilities and limitations articulation to sales team and customers Performance Monitoring and Reporting Technical KPI establishment and tracking Regular system performance monitoring and analysis Performance improvement recommendations based on data analysis Technical Documentation Management Comprehensive technical documentation creation and maintenance Knowledge base development for internal teams and customers Qualifications Bachelor’s degree in computer science or related field 5+ years in technical roles, ERP or education technology experience preferred Strong vendor management and customer support skills Excellent problem-solving and communication abilities In-depth ERP architecture and system integration knowledge This role is crucial for Ed Sync's successful implementation, ongoing support, and continuous improvement.
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Technical support lead
1 week ago
Bangalore, India ViewSonic Full timeAbout View Sonic: View Sonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the my View Board suite, Class Swift, Team One, Manager, and other software...
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Technical Support Lead
2 months ago
bangalore, India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...
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Technical Support Lead
2 weeks ago
Bangalore, India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software...
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Technical Support Lead
4 weeks ago
Bangalore, India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software...
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Technical Support Lead
1 month ago
Bangalore Metropolitan Area, India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...
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Technical Support Lead
4 weeks ago
Bangalore Metropolitan Area, India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...
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ViewSonic | Technical Support Lead | bangalore
1 month ago
bangalore, India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...
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bangalore, India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...
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bangalore, India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...
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