Technical Support Lead

1 month ago

bangalore, India ViewSonic Full time

About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions designed to enhance digital learning and collaboration.


Role Overview

Primary technical liaison between ViewSonic, EdSync vendor, and customers. Focus on vendor coordination, technical support, and system performance optimization.


Key Responsibilities:

Vendor Coordination

  • Main technical point of contact with EdSync vendor
  • Technical requirements communication and negotiation
  • Issue resolution management
  • Oversight of updates and new features implementation

Technical Support and Troubleshooting

  • High-level technical support provision for critical issues
  • Problem resolution coordination with vendor and internal IT teams
  • L1 escalation point of contact within ViewSonic
  • Customer satisfaction ensurance through prompt and effective issue resolution

Pre-sales and Post-sales Technical Expertise

  • Technical feature demonstrations and architecture explanations
  • to potential clients
  • Ongoing technical guidance and support for existing customers
  • EdSync system capabilities and limitations articulation
  • to sales team and customers

Performance Monitoring and Reporting

  • Technical KPI establishment and tracking
  • Regular system performance monitoring and analysis
  • Performance improvement recommendations based on data analysis

Technical Documentation Management

  • Comprehensive technical documentation creation and maintenance
  • Knowledge base development for internal teams and customers


Qualifications

  • Bachelor’s degree in computer science or related field
  • 5+ years in technical roles, ERP or education technology experience preferred
  • Strong vendor management and customer support skills
  • Excellent problem-solving and communication abilities
  • In-depth ERP architecture and system integration knowledge


This role is crucial for EdSync's successful implementation, ongoing support, and

continuous improvement.

  • Technical support lead

    1 month ago

    Bangalore, India ViewSonic Full time

    About View Sonic: View Sonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the my View Board suite, Class Swift, Team One, Manager, and other software...

  • Technical Support Lead

    4 weeks ago

    bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • Technical Support Lead

    1 month ago

    Bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software...

  • Technical Support Lead

    1 month ago

    Bangalore City, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • Technical Support Lead

    1 month ago

    Bangalore Metropolitan Area, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • Technical Support Lead

    2 days ago

    Bangalore Metropolitan Area, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • Technical Support Lead

    2 days ago

    Bangalore, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full time

    Who we are and what do we do NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology Service Provider (TSP) and a Third-Party Aggregator...

  • ViewSonic | Technical Support Lead | bangalore

    21 hours ago

    bangalore, India ViewSonic Full time

    About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...

  • Senior Technical Director

    1 month ago

    Bangalore, India BXP SUPPORT AND SOLUTIONS PVT LTD Full time

    Job Title: Senior Technical DirectorJob Summary:As a Senior Technical Director at BXP SUPPORT AND SOLUTIONS PVT LTD, you will be responsible for leading the technical direction of our team. You will work closely with the management to develop and implement technical strategies that align with the company's goals.Key Responsibilities:* Develop and implement...

  • Technical Lead for IIoT Application Support

    4 weeks ago

    Bangalore, India Swift Strategic Staff Solutions INC Full time

    **Job Title:** Technical Lead for IIoT Application Support**About the Role:**We are seeking a highly skilled Technical Lead for IIoT Application Support to join our team at Swift Strategic Staff Solutions INC. As a key member of our technical team, you will be responsible for designing, building, and maintaining efficient, reusable, and reliable C/C++ and...

  • Senior Technical Leader

    4 weeks ago

    Bangalore, India BXP SUPPORT AND SOLUTIONS PVT LTD Full time

    Tech Lead Role at BXP SUPPORT AND SOLUTIONS PVT LTDAs a key member of our team, the Tech Lead will be responsible for determining project requirements, developing work schedules, and delegating tasks to ensure project goals are met.The successful candidate will have excellent technical, diagnostic, and troubleshooting skills, as well as strong leadership and...

  • Technical Lead

    1 month ago

    bangalore, India Flipkart Full time

    About the role Technical Lead (TLs) lead teams of diverse groups of people who are moving towards realizing Flipkart’s vision. They are responsible for mentoring and handling high-performing teams where each team member feels the impact of their work. TLs will support people in their career growth. They ensure that the teams have an inspiring vision for...

  • Technical lead

    1 month ago

    Bangalore, India Flipkart Full time

    About the role Technical Lead (TLs) lead teams of diverse groups of people who are moving towards realizing Flipkart’s vision. They are responsible for mentoring and handling high-performing teams where each team member feels the impact of their work. TLs will support people in their career growth. They ensure that the teams have an inspiring vision...

  • Technical Lead

    2 months ago

    bangalore, India Flipkart Full time

    About the role Technical Lead (TLs) lead teams of diverse groups of people who are moving towards realizing Flipkart’s vision. They are responsible for mentoring and handling high-performing teams where each team member feels the impact of their work. TLs will support people in their career growth. They ensure that the teams have an inspiring vision for...

  • Technical Lead

    2 months ago

    bangalore, India Flipkart Full time

    About the role Technical Lead (TLs) lead teams of diverse groups of people who are moving towards realizing Flipkart’s vision. They are responsible for mentoring and handling high-performing teams where each team member feels the impact of their work. TLs will support people in their career growth. They ensure that the teams have an inspiring vision for...

  • Technical Lead

    5 days ago

    bangalore, India Aventra Group Full time

    About Aventra Group Aventra Group is a premier boutique IT firm specializing in Digital Solutions and Enterprise IT Managed Services, with a global presence across Malaysia, Singapore, Vietnam, UAE, and India. We deliver innovative digital solutions across SAP, Salesforce, Microsoft Business Applications, and AI/ML technologies, helping organizations...

  • Business Analyst Lead: Technical Support

    2 months ago

    bangalore, India GCoE Full time

    IntroductionWe believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting...

  • Business Analyst Lead: Technical Support

    2 months ago

    Bangalore, India GCoE Full time

    Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself.   Gallagher, a global industry leader in insurance, risk management, and...

  • Technical Support Engineer

    2 weeks ago

    bangalore, India RingCentral Full time

    We‘re on the hunt for a Salesforce Technical Support Engineer who not only excels at problem-solving and analytics but also possesses a keen business sense and a knack for technical innovation. Join our dynamic team to play a pivotal role in the Support of Salesforce applications, driving efficiency and transformation in the company’s Quote-to-Cash...

  • Technical Support Engineer

    2 weeks ago

    bangalore, India RingCentral Full time

    We‘re on the hunt for a Salesforce Technical Support Engineer who not only excels at problem-solving and analytics but also possesses a keen business sense and a knack for technical innovation. Join our dynamic team to play a pivotal role in the Support of Salesforce applications, driving efficiency and transformation in the company’s Quote-to-Cash...