Teleperformance | Assistant Operations Manager

2 weeks ago


gurgaon, India Teleperformance Full time
This is a full-time on-site role as an Assistant Operations Manager at Teleperformance in Gurgaon. The Assistant Operations Manager will be responsible for overseeing daily operations, managing teams, optimizing processes, and ensuring quality service delivery. This role requires strong leadership skills, problem-solving abilities, and a focus on operational efficiency.
Responsibilities-
Develop and implement operational strategies to ensure efficient and cost-effective operations
Monitor and analyze operational performance metrics to identify areas of improvement
Develop and maintain operational policies, procedures, and standards
Oversee the development and implementation of new systems and processes
Ensure compliance with all applicable laws and regulations
Develop and manage budgets and financial plans
Monitor and manage inventory levels
Establish and maintain relationships with vendors and suppliers
Lead and motivate staff to achieve organizational objectives
Analyze customer feedback and develop strategies to improve customer service

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