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Technical Support Engineer Full Time
3 weeks ago
Take full ownership of technical issues for Harmony SASE customers , including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations , working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues , including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Mentor and support junior engineers , fostering their technical growth and enhancing team collaboration.
Manage support-related projects , including training programs and release readiness initiatives.
5+ years of experience in B2B SaaS technical support at a Tier 3 level (or a similar role) for international customers – must
~ Strong expertise in network protocols, VPNs, and troubleshooting – must
~ Experience with software debugging, log analysis, and scripting (Python/Bash) – must
~ Experience with Linux, SaaS environments, cloud environments, and networking technologies – strong advantage
~
