Technical Support Engineer

3 days ago

Bengaluru, Karnataka, India QueueBuster Full time ₹ 2,50,000 - ₹ 4,50,000 per year

Position Title: Technical Support Engineer (Kannada, Malayalam)

Experience: 1-2 years

Location: Bengaluru (Client Side)

Position Type: Full Time

** Candidates should be fluent in Kannada & English and willing to work in rotational shift **

Job DescriptionWe are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot our POS software problems and help our customers with their support queries. Ultimately, you will be a person our customers' trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Roles and Responsibilities

  • Responsible to merchant's support queries
  • Support on email / phone calls / google meets to give clients quick answers
  • Online meeting with merchants to diagnose the software issues
  • Providing product tech demonstration to the merchants
  • Installing and configuring merchant's POS device
  • Merchant On-boarding, product online training.
  • Ability to work in 24*7 support environment
  • Willing to travel to client side for troubleshooting, if needed

Education

  • Bachelor's degree in computer science or information technology
  • Proven work experience of 0-2 yrs as an application support / technical support role
  • Ability to solve complex application/software issues
  • Excellent interpersonal skills
  • Good written and verbal communication skill

Job Types: Full-time, Permanent

Pay: ₹250, ₹450,000.00 per year

Benefits:

  • Health insurance

Work Location: In person

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