Genpact | servicenow Developer

2 weeks ago

uttar pradesh, India Genpact Full time
hello everyone
we are hiring for servicenow developer
Exp- 5+ years and minimum 4 implementation
np 30-45 days
Noida location
Required Skills: Service Now Development and ITIL
KEY RESPONSIBILITIES:
Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support and development of ServiceNow.
Complete development, configuration and workflow administration to support business processes in the platform.
Project and people management skill, Good in customer handling
Support on business development and provide solutions to various customer base don the requirement
Provides analysis of problems while working toward solutions to technical issues.
Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow.
Proficient with various module of ServiceNow including CSM, ITSM, ITOM and CMDB etc.
Configuration/Customization of the ServiceNow system including workflows.
Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITOM and other ServiceNow applications.
Management of platform life-cycle.
Monitor and administer ServiceNow Discovery processes in support of software asset management and configuration management.
Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of single-sign on providers.
Develop custom reports for end-users that require assistance with report creation.
Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications.
Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)
Advanced ServiceNow skills such as workflow development and custom application development is nice to have.
Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer.
Functional knowledge of ITSM processes and best practices.
Experience with other ITSM solutions such as Remedy, Salesforce etc. ITIL v3 Foundation certification or beyond.
Experience administering Okta and Active Directory for user administration and authentication.
Familiar with web services integrations using SOAP and REST.
Proven problem solving and troubleshooting abilities using strong analytical skills and creative thinking.
Works directly with IT Management to align ServiceNow with IT organization strategy.
well experience as a System Administrator/Developer of a service management application, preferably ServiceNow.
Prerequisites
Minimum 5 years of ServiceNow development experience.
ITIL Knowledge
ServiceNow Certifications
Base Location: Noida. However, selected candidate has to efficiently & effectively manage travel within country and internationally as per business requirement
Specialization Description
IT Business Systems Analysis work involves acting as a liaison between the business/end users and IT systems development teams for business needs requiring IT based solutions including:
Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives
Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology
Researching business requirements and documenting the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices)
Translating business requirements into application requirementsSpecialization Match Note: This role is a blend of Business Analysis and Systems Analysis.

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