Servicenow Admin

6 months ago

Noida Uttar Pradesh, India NEC Australia Full time

Company: NEC Corporation India Private Limited- Employment Type:
- Office Location: Noida, UP, IN, 201301- Work Location: Hybrid- Req ID: 2831- Description:

- **Job Title**: HR ServiceNow Admin

**Role Summary**: This resource will report to the Cloud Service Manager/Leader and is focused on supporting the HR ServiceNow offering at NEC. The HR ServiceNow platform provides knowledge base, incident and service request support to users of NEC’s global SuccessFactors platform ‘Career Connect’. The resource undertaking the role of HR ServiceNow Admin will undertake multiple aspects of the day-to-day operations as well as developing the product to fit with the aspirations of the HR Centre of Excellence.

**Responsibilities**:

- SNOW (ServiceNow) Knowledge Base Management
- Article creation, governance and design.
- SNOW Dashboard creation and development
- Central & Regional Dashboards, Management Reporting.
- SNOW Incident Analysis, Incident Monitoring & Escalating
- NEC & Vendor KPI Monitoring
- SNOW Process Development
- Improving SNOW processes and developing new ways to overcome business challenges with our external Vendor.
- Oversee the day-to-day operations, support and maintenance of ServiceNow.
- Create and develop a variety of training plans for end-users and modify the platform.
- Create and customize UI policies, actions, scripts, pages, and business rules
- Collaborate with IT and business units to design and improve services on the ServiceNow platform.
- Provide training and support to ServiceNow users and stakeholders

Prerequisites:

- Minimum experience required 4 to 9 years
- 3-7 years of experience as a ServiceNow Administrator or in a similar role
- Good experience in global SNOW implementation
- Strong understanding of ITIL processes and their implementation in ServiceNow.
- Ability to work collaboratively in a team environment and communicate effectively with a wide range of stakeholders
- Excellent problem-solving skills and the ability to think analytically.
- Strong attention to detail and commitment to delivering high-quality work.

**Specialization Description**:
Responsible for improving or developing new products, components, equipment, systems, technologies, or processes including:

- Ensuring that research and design methodologies meet established scientific and engineering standards
- Assisting with formulating business plans and budgets for product development
- Analyzing quality/safety test results to ensure compliance with internal and external standards
- Keeping abreast of new developments in the industry and translating those developments into new and viable options for the organization and customers
- Organizing technical presentations to customers and/or industry groups
- Monitoring product development outcomes to ensure technical, functional, cost, and timing targets are met In some organizations, may be responsible for managing product regulatory approval process

**Level Description**:
Typically leads a team of experienced or senior professionals who exercise latitude and independence in assignments. Level often assigned to manager of Supervisors. Implements policy and strategy for short-term results (1 year of less), whilst influencing others outside of own job area on policies, practices and procedures. Problems are difficult to moderately complex.

Headquartered in Japan, NEC is a leader in the integration of IT and network technologies. With over 123 years of expertise in providing solutions for empowering people, businesses, and society, NEC stands tall as a champion in enabling change and transformation across the globe. Present in India since 1950, NEC has been instrumental in burgeoning India’s digitization journey continually for the past 70 years.

NEC India has proved its commitment to orchestrating a bright future through its diverse businesses from **Telecommunications to Public Safety, Logistics, Transportation, Retail, Finance, Unified Communication and IT platforms**, serving across the public and private sectors. NEC India, through the deployment of cutting-edge technology, has been powering India in seminal ways, making lives easier, safer, and more productive for all.

With its Centre of Excellence for verticals like **Analytics platform solutions, Big Data, Biometrics, Mobile and Retail**, NEC India brings to the table, innovative, seamless solutions for India and across the world.

NEC India is headquartered in New Delhi and has its offices panned across the country. It has branches in **Ahmedabad, Bengaluru, Chennai, Mumbai, Noida and Surat.**

**Specialties**:
IT & Networking Solutions, Unified Communication Solutions, Safety and Security Solutions, Integrated Retail Solutions, Data Centre Solutions, Safe and Smart City Solutions, Transportation Solutions, SDN Solutions, Carrier Telecom Solutions, and Solutions for Society.

**NEC Career Site** - **LinkedIn

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