Servicenow Admin

4 months ago

Noida, India HCLTech Full time

You are a thorough team player and can work with juniors and seniors alike. You bring in innovative solutions to complex problems with a "do it" attitude. You have working experience in all the phases of the software/product lifecycle and have deep understanding of the software architecture and design. We are expecting engineering graduates from reputed universities with a minimum of 5+ years of experience and 3+ relevant experience in ServiceNOW. Must have: - Strong team player but also able to work independently without supervision - Strong analytical and communication skills - Strong UI/API skills - Expertise in ServiceNow modules: Incident, Change, Problem, Asset, Service Catalog - Good experience in AngularJS and Angular - Java, Javascript, Jquery, HTML, CSS - Experience of implementing the service portal on ServiceNow - Experience of implementing Custom Widgets Development on ServiceNow - Experience of implementing inbound and outbound API integrations with ServiceNow - Experience of implementing catalog items, business rules, Client and UI Scripts, workflows, knowledge management, performance analytics within ServiceNow - Ability to learn new technologies quickly Good to have: Machine learning, Angular 8 PS : This is a 24/7 rotational shift. (1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes
- Collate audit findings, analyse the same and prepare reports on the findings
- Support to the LoB HR to come up with an action plan based on the audit findings
- Follow up with the LoB HR for execution of action plans to ensure closure of non-compliances
(2.) - Prepare reports periodically for the CoE review with the Senior Management
- Share reports or data with the LoB HR leaders on a periodic or ad-hoc basis to help them monitor their average resource cost targets or wage bill as a percent of revenue or other relevant KPPs and metrics
- Track lateral hiring as per the lateral hiring grid or other metrics relevant to LoBs and share reports with them as and when required
- Compile data and prepare monthly or quarterly update reports as per the requirement of LoBs and CoEs
- Share reports with the supervisor for review and circulation to relevant stakeholders
- Provide inputs (if any) on improving the current reports
(3.) - Study the HR plan and understand requirements from the CoE
- Understand the requirements from LoBs; Document the requirements for automation or enhancement of the process and share with supervisor for review
- Provide recommendations to the supervisor on the design or change of HR processes basis their implications in HCL context, best practices through competitor analysis and research material available
- Pilot and test the new process; Prepare training material, support socialization of the same across Business Units
- Coordinate with the LoB HR and Business leaders to enable rollout of the new processes
- Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes
- Respond to customer queries as and when required and escalate to supervisor when required

**Salary**: ₹3,500,000.00 - ₹4,500,000.00 per year

**Experience**:

- total work: 8 years (required)

**Speak with the employer**
+91 8930962696

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