Servicenow Architect

4 months ago

Noida Uttar Pradesh, India NTT DATA Full time

**Req ID**: 293169

We are currently seeking a ServiceNow Architect to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
- Defines policy & standards - Architecture principles, Integration standards, Platform upgrade strategy, performance tuning etc. for ServiceNow projects

Analyse current business processes and recommend solutions and improvements using ServiceNow-HRSD

Design, configure, and implement ServiceNow-HRSD solutions
- Define technical architecture documentation for implementations, build framework structure / templates for capturing technical information on module implementations.
- Support customer and other vendor team members to assess technical feasibility of the business requirement and implementation of solution.
- Leads any ServiceNow technical issues preventing successful service delivery and communications towards successful resolution.
- Architect, design and deploy solutions using ServiceNow platform.
- Define development best practices, architecture, code review check list, provide technical leadership and mentoring the ServiceNow Team.
- Design solutions for agreed system integration, create and maintain API and data integration processes between ServiceNow and other platform.
- Consult with Customer and Service Management teams on platform enhancements and improvements including identifying potential opportunities for improvement of the platform.
- Collaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades, patch installation and hot fixes.
- Technical oversight of activities for vendor resources on as-needed basis for project work/Steady state
- Validate all Requests for Enhancement (i.e. platform changes) providing technical perspective and recommendations and perform feasibility study where required.
- Set standards for mid server deployment and usage.
- Conducting platform performance audits and remediation activities.
- Analyse requirements and implement solutions to agreed enhancements to the ServiceNow platform per documented requirements and deliverables.
- Develop agreed integrations between the Client ServiceNow system and external systems.
- Responsible for executing patching and upgrades to the ServiceNow Platform.
- Act as the Problem Manager for Platform related Problem Records.
- Ensure adherence to quality standards and attainment of project deliverables

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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