Customer support executive

Laish Design LLP is a design engineering firm specializing in swimming pool products for the U. S. market. We focus on precision, innovation, and quality across every project we deliver. Our work supports leading pool brands with detailed design and technical expertise. We are a dynamic team of over 60 professionals spread across India. Collaboration and growth define how we operate and create value. As we expand, we’re seeking enthusiastic individuals to join our data and order processing team. If you’re detail-oriented, eager to learn, and ready to grow with us, we’d love to have you on board.   The timings for this position are from 6:00 p.m. until 2:30 a.m. Candidates unwilling to work the evening shift need not apply. This is currently a work-from-home position but may become a hybrid position in the future. The ideal candidate will be responsible for executing Data entry, Data processing, creating sales quotations for the company's various products.   Role Description The timings for this position are from 6:00 p.m. until 2:30 a.m. Candidates unwilling to work the evening shift need not apply. This is a full-time remote role for a Customer Support Executive. The Customer Support Executive will handle day-to-day tasks such as responding to customer inquiries, providing online support, troubleshooting, resolving customer concerns, and ensuring high levels of customer satisfaction. This role requires effective communication and the ability to maintain professionalism in all interactions. Qualifications  Education/Experience ·        A minimum of completion of 12th standard with a diploma and English language will be considered if they qualify under the selection criteria given below. ·        Experience of a minimum of 3 years in a similar field.  ·        Proficiency in Customer Support and Customer Service to address customer needs effectively and professionally ·        To perform this job successfully, an individual must be able to meet the following criteria.  ·        Must have excellent computer knowledge.  ·        Should be able to use online tools efficiently, Google Docs, Microsoft Office.  ·        Must be able to communicate clearly and effectively with team members and clients. ·        Skills in ensuring Customer Satisfaction with a focus on delivering exceptional service quality ·        Experience in Online Support and the ability to provide assistance through digital communication platforms ·        Knowledge of Technical Support processes and the ability to troubleshoot and resolve technical issues ·        Strong verbal and written communication skills ·        Ability to work independently in a remote setting Expectations ·        Display the ability to read handwritten data and enter the data correctly  ·        Provide backup for other employees as and when required.  ·        Be able to work in shifts as and when necessary. ·        Strong oral and written communication skills in English.  ·        Initiate follow-up to update documentation when any changes may occur.  ·        Ensure that all work is carried out in a safe and efficient manner  ·        Perform other office duties as assigned/needed by the Manager  ·        Maintain a positive attitude with the team ·        Maintain good public relations  ·        High level of integrity and discipline with a strong work ethic  ·        Ability to work independently and in a timely manner.  SELECTION CRITERIA:  All candidates will need to go through the following process and must qualify with a minimum of 70% score to qualify for the final rounds of interviews.:  1. Aptitude test.  2. English test (@NCERT 10th standard levels) 3. Typing Test  4. An online personal interview.  TRAVEL: Not Required.