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About SuperAGI
SuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.
Role Overview
As a Customer Success Manager , you'll play a critical role in supporting our users throughout their lifecycle — from onboarding to adoption to retention. You'll be responsible for day-to-day interactions, helping customers get the most value out of SuperAGI, and ensuring a high-quality experience that drives satisfaction and renewals.
Key Responsibilities
- Act as the first line of contact for assigned customers, supporting their success journey
- Monitor customer health scores and usage patterns to proactively flag risks or opportunities
- Collaborate with Support, Product, and Engineering to resolve issues and relay feedback
- Maintain accurate records in CRM and CS tools to ensure seamless internal communication
- Help customers adopt best practices and discover new features through regular check-ins
- Contribute to knowledge base content, customer documentation, and internal playbooks
What We're Looking For
- 1–2 years of experience in Customer Success,
