Customer Experience

3 days ago

Gurgaon, India Drawn Full time

DRAWN is looking for a sharp, organised, and people-loving Customer Experience & Operations Executive to join our growing team. This is a cross-functional role that touches every part of the customer journey—from first message to final delivery—and supports our design, marketing, and warehouse teams to keep things running smoothly behind the scenes.If you’re someone who enjoys solving problems, staying on top of details, and thrives in a fast-paced fashion brand, we’d love to meet you.What you’ll do:Customer Experience- Be the voice of DRAWN across email, Instagram DMs, WhatsApp, and calls — ensuring every customer interaction feels personal and thoughtful.- Provide complete resolution for all customer concerns, including order updates, size and fit queries, exchanges, returns, or delivery issues.- Maintain a quick and empathetic response rate across all channels.- Track customer tickets to ensure timely follow-ups and closure.- Build meaningful relationships with our community through warm, human communication that reflects the brand’s tone and values.Pop-Ups & On-Ground Sales- Represent DRAWN at brand pop-ups and offline events as the face of the brand.- Oversee setup, merchandising, sales, and customer service during pop-ups and ensure a seamless on-ground experience.- Coordinate with the warehouse and operations teams for stock movement, packaging, and replenishment during events.- Manage daily sales reports, inventory updates, and customer interactions during pop-ups.Operations & Inventory Management- Oversee order processing and fulfillment through Shopify — from checkout to final delivery.- Coordinate closely with the warehouse for timely dispatches, exchanges, and returns.- Monitor inventory levels, flag stock issues, and track product movement across styles and SKUs.- Manage and monitor quality control, including coordinating rechecks, replacements, and ensuring high standards before dispatch.- Liaise with courier and logistics partners to manage pickups, delays, and delivery exceptions.- Track order status updates and ensure internal logs and customer notifications are accurate.Third-Party Vendor & Platform Coordination- Liaise with third-party vendors, manufacturers, and partners for deliveries, invoicing, and payments.- Coordinate with multi-retail platforms for uploading line sheets, updating inventory, managing orders, and overseeing order reconciliations.- Maintain communication with vendor teams to ensure timely order dispatch, stock sync, and accurate listings across all channels.- Manage internal trackers for vendor orders,

  • Customer Success Manager

    8 hours ago

    Gurgaon, Haryana, India customer success Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • Customer Experience

    7 days ago

    Gurgaon, Haryana, India Drawn Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DRAWN is looking for a sharp, organised, and people-lovingCustomer Experience & Operations Executiveto join our growing team. This is a cross-functional role that touches every part of the customer journey—from first message to final delivery—and supports our design, marketing, and warehouse teams to keep things running smoothly behind the scenes.If...

  • Customer Experience

    2 weeks ago

    Gurgaon, Haryana, India OneBanc Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About Us:OneBanc is a neo-bank, building the economic infrastructure for the workforce of India. The idea of OneBanc started when a young girl asked Vibhore, a serial entrepreneur, why the money in her piggybank never grew. Adopting this philosophy of #DemandMore, OneBanc connects enterprises, banks, and HR Tech platforms to enhance value for all...

  • Customer Experience

    3 days ago

    Gurgaon, Haryana, India Noise Full time ₹ 40,000 - ₹ 60,000 per year

    About Us: Founded in 2014 by Amit Khatri and Gaurav Khatri, Noise was born with a bold mission—to democratize connected lifestyle technology for every Indian. With an unwavering focus on consumer-first innovation, this homegrown brand has consistently pushed boundaries, introducing industry-defining breakthroughs across wearable tech, audio, and connected...

  • Customer Experience

    3 days ago

    Gurgaon, Haryana, India Noise Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    About Us:Founded in 2014 by Amit Khatri and Gaurav Khatri, Noise was born with a bold mission—to democratize connected lifestyle technology for every Indian. With an unwavering focus on consumer-first innovation, this homegrown brand has consistently pushed boundaries, introducing industry-defining breakthroughs across wearable tech, audio, and connected...

  • Customer Experience Executive

    5 days ago

    Gurgaon, Haryana, India Fable Street Lifestyle Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Position: Customer Experience ExecutiveExp: 1-3 yrsLocation: Udyog Vihar, GurgaonWho we are:FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 with FableStreet, a premium western wear brand that provides the best fit for Indian women....

  • Customer experience Executive

    1 week ago

    Gurgaon, Haryana, India Cumin Full time ₹ 4,50,000 - ₹ 5,00,000 per year

    Job Description: Customer Experience ExecutiveLocation: GurugramExperience: 2+ years in Customer Experience / Support / SuccessStart Date: ImmediateApply at: ________________________________________About Cumin Co.At Cumin Co., we're on a mission to redefine the modern Indian kitchen. From our enamel-coated cast iron cookware to our sustainable kitchen...

  • Customer Experience Lead

    5 days ago

    Gurgaon, Haryana, India Perfora Care Full time ₹ 8,00,000 - ₹ 10,00,000 per year

    Location: GurugramExperience: 2–5 yearsDepartment: Customer Experience / OperationsWe are looking for a Customer Experience Lead to manage and elevate our customer support function. The role involves leading a team, ensuring high-quality customer interactions, resolving escalations efficiently, and continuously improving the customer journey across...

  • Customer Experience Manager

    2 weeks ago

    Gurgaon, Haryana, India Aviation Indeed™️ Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Role Name: Manager – Customer Happiness OperationsPosition Title:Manager – Customer Happiness OperationsFunction:CommercialLocation:GurugramReports to:Head – Customer HappinessRole Level:TBDJob PurposeResponsible for overseeing and optimizing the operational aspects of customer service for the airlineResponsible for ensuring efficient and effective...

  • Customer Experience Lead

    7 days ago

    Gurgaon, Haryana, India Swageazy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are looking for a Customer Experience Lead who can own the end-to-end client journey from onboarding to project delivery ensuring every interaction reflects excellence, empathy, and efficiency. The ideal candidate combines strong communication, project management, and problem-solving skills with a deep passion for customer satisfaction. Key...