Customer Experience

3 days ago

Gurgaon, Haryana, India Noise Full time ₹ 2,00,000 - ₹ 8,00,000 per year

About Us:
Founded in 2014 by Amit Khatri and Gaurav Khatri, Noise was born with a bold mission—to democratize connected lifestyle technology for every Indian. With an unwavering focus on consumer-first innovation, this homegrown brand has consistently pushed boundaries, introducing industry-defining breakthroughs across wearable tech, audio, and connected devices. Today, with a vibrant community of over 40 million users, Noise is India's #1 smartwatch brand and the #2 brand in Truly Wireless Audio—a testament to its relentless pursuit of excellence.

Noise's journey of innovation and impact has earned recognition both nationally and globally, with prestigious honors including the Economic Times Startup Award (2022), Forbes Leadership Awards (2023), Red Dot Design Award (2024), and Mobile India Awards

In a landmark moment, Noise recently welcomed global audio giant Bose as a strategic investor, marking a bold step forward in its mission to redefine the future of audio and connected tech on a global scale.

Join us as we continue to shape the sound of tomorrow

About the Role:
You'll work on one of India's most exciting kids' tech brands, shaping the future of how kids learn, play, and explore. This is the perfect role if you want deep exposure to brand building, not just theory, actual ownership.

Your Will Be's:

  • Conduct outbound and inbound conversations with parents to understand their experience with Noise kids' smartwatches.
  • Ask structured and open-ended questions to gather qualitative and quantitative feedback.
  • Document insights accurately and prepare weekly feedback summaries for internal teams.
  • Identify recurring concerns, pain points, expectations, and suggestions shared by parents.
  • Coordinate with product, customer experience, and quality teams to share relevant insights.
  • Maintain high standards of professionalism, empathy, and clarity in communication.
  • Ensure adherence to privacy and data-handling guidelines while interacting with customers.

The Ideal Noisemaker:

  • Excellent verbal communication skills in English and Hindi (both mandatory).
  • Strong interpersonal skills with the ability to build rapport quickly.
  • High degree of patience, active listening, and professionalism when engaging with parents.
  • Ability to take clear notes and present insights in a structured manner.
  • Basic proficiency in MS Office for documentation and reporting.
  • A positive attitude, eagerness to learn, and an interest in consumer technology.

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