Specialist Support Officer

15 hours ago

Noida, Uttar Pradesh, India Scry AI Full time
Position: Client Support Specialist Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio (automation of complex document processing across financial, legal, and operational domains), Auriga (Enterprise Knowledge Intelligence Platform), and Concentio (IoT + AI platform for real-time monitoring and automation). We're seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI's solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.

Client Engagement & Support

Maintain accurate records of client interactions, issue resolutions, and support tickets.

Create and update knowledge base articles, FAQs, and training materials to empower clients.

Generate regular reports on client health, support metrics, and recurring issues.

Bachelor's degree in Business, Computer Science, or related field.

~2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.

~ Strong understanding of enterprise software and ability to learn technical details quickly.

~ Excellent communication, problem-solving, and relationship-building skills.

~ Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).

~ Ability to manage multiple client accounts in a fast-paced environment.

Competitive compensation and performance incentives.

Professional development opportunities in AI, enterprise technology, and client success management.

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