Desktop support engineer
2 weeks ago
Roles & Responsibility:
· Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
· Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
· Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
· Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
· Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
· Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
· Responsible for capacity, storage planning, and database performance
· Strong knowledge of systems and networking software, hardware, and networking protocols
· Experience with scripting and automation tools
· A proven track record of developing and implementing IT strategy and plans.
· Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
· Proven success in an IT role
· Experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, traffic, content delivery, and caching
· Experience in project management, application design and integration, and cloud computing
· Expertise in analysing and repairing large-scale distributed systems; creating volumes and assigning them to servers; and remote replication.
· Knowledge of Networking concept
· Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
· Take responsibility for projects and solutions within the larger business initiative
· Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace
· Enable faster and smarter business processes, and develop analytics for meaningful insights Work with internal and external partners to communicate project status, activities, and achievement
Shift Timings: Rotational shift
Job Location: Ahmedabad, Gujarat.
Working Days : 6 Days
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