Desktop Support Engineer

4 weeks ago

Ahmedabad, India IMS People Possible Full time

About Company: IMS People is an Offshore Recruitment Services company. We help staffing firms globally with our extensive range of tailored services. From recruitment & administrative services to accounting support, property preservation services and bespoke one-off creative solutions, we empower our clients to gain a commercial advantage in their marketplaces. We partner with over 150 different staffing brands across the UK, Europe, Australia, North America, New Zealand, Middle East, and Africa. Our support helps them to efficiently increase their fill rates, strengthen customer loyalty, lower internal costs, and enhance profitability. Our dedication to excellence is shared by our team of over 3000+ employees, who operate 24/7 to deliver an exceptional service for your business. We explore new ideas and generate long-term solutions for our clients. As a part of our commitment to deliver at the highest quality, we closely adhere to, and constantly monitor, changes in regulatory control to ensure our services meet the latest legal requirements worldwide. IMS People is a GDPR compliant and ISO 9001:2015, ISMS ISO/IEC 27001:2013 and Cyber Essentials certified organization. We are a part of the highly regarded Empresaria Group plc UK that operates in more than 19 countries with over 100 offices and listed on the London stock exchange. (

Roles & Responsibility:

· Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

· Install and upgrade computer components and software, manage virtual servers, and integrate automation processes

· Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.

· Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.

· Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.

· Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.

· Responsible for capacity, storage planning, and database performance

· Strong knowledge of systems and networking software, hardware, and networking protocols

· Experience with scripting and automation tools

· A proven track record of developing and implementing IT strategy and plans.

· Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

· Proven success in an IT role

· Experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, traffic, content delivery, and caching

· Experience in project management, application design and integration, and cloud computing

· Expertise in analysing and repairing large-scale distributed systems; creating volumes and assigning them to servers; and remote replication.

· Knowledge of Networking concept

· Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

· Take responsibility for projects and solutions within the larger business initiative

· Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace

· Enable faster and smarter business processes, and develop analytics for meaningful insights Work with internal and external partners to communicate project status, activities, and achievement

Shift Timings: Rotational shift

Job Location: Ahmedabad, Gujarat.

Working Days : 6 Days

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