IT Support Specialist

1 month ago


Ahmedabad, India Acute Informatics Pvt Ltd Full time

Job Position : IT Support Specialist End User Services L2.

Job Overview :

- The System Engineer L-2 will play a critical role in supporting End User Services (EUS) and desktop operations.

- This position will involve hands-on troubleshooting, advanced technical support, and maintenance of IT infrastructure to ensure high performance and reliability of desktop services.

- As a Level-2 engineer, you will also manage escalated issues, provide timely solutions, and support end-users in a dynamic and fast-paced environment.

Key Responsibilities :

EUS IT Operations :


- Oversee and manage End User Services (EUS) to ensure smooth functioning of IT operations across user endpoints.

Advanced Desktop Support (L-2) :


- Provide Level-2 desktop support, handling escalations and resolving complex technical issues for end-users.

- This includes both hardware and software support, system configuration, and issue resolution.

- Incident and Problem Management :


- Track, log, and resolve incidents and problems using the appropriate ticketing system.

- Ensure issues are addressed within defined SLAs to maintain operational efficiency.

- Installation and Maintenance: Set up, install, and configure desktop systems and peripherals, ensuring they are up to date.

- User Support and Training: Assist end-users with system-related inquiries and provide guidance on IT policies, best practices, and troubleshooting steps.

- Documentation and Reporting : Maintain accurate documentation of system configurations, support activities, and resolution steps.

Collaboration :


- Work closely with other IT support teams, vendors, and external partners to coordinate activities, implement solutions, and resolve technical challenges.

Technical Skills :

- Proficiency in EUS IT operations and desktop support for both hardware and software.

- Strong knowledge of operating systems (Windows, Linux, macOS) and basic network troubleshooting.

- Familiarity with remote support tools and ticketing systems.

- Knowledge of software installation, system configuration, and patch management.

Soft Skills :

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication and interpersonal skills to effectively interact with end-users.

- Ability to work independently and as part of a team in a fast-paced environment.

Requirement & Qualification :

Education : Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Experience : Minimum of 3-5 years in a similar role, with hands-on experience in desktop support and EUS IT operations at an L-2 level.

Job Details :

Job type : On-site.

On-site Location : Makarba, Ahmedabad, Gujarat 380015.

Joining : Immediate Joiner.

(ref:hirist.tech)

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