IT Support Specialist
1 month ago
Job Position : IT Support Specialist End User Services L2.
Job Overview :
- The System Engineer L-2 will play a critical role in supporting End User Services (EUS) and desktop operations.
- This position will involve hands-on troubleshooting, advanced technical support, and maintenance of IT infrastructure to ensure high performance and reliability of desktop services.
- As a Level-2 engineer, you will also manage escalated issues, provide timely solutions, and support end-users in a dynamic and fast-paced environment.
Key Responsibilities :
EUS IT Operations :
- Oversee and manage End User Services (EUS) to ensure smooth functioning of IT operations across user endpoints.
Advanced Desktop Support (L-2) :
- Provide Level-2 desktop support, handling escalations and resolving complex technical issues for end-users.
- This includes both hardware and software support, system configuration, and issue resolution.
- Incident and Problem Management :
- Track, log, and resolve incidents and problems using the appropriate ticketing system.
- Ensure issues are addressed within defined SLAs to maintain operational efficiency.
- Installation and Maintenance: Set up, install, and configure desktop systems and peripherals, ensuring they are up to date.
- User Support and Training: Assist end-users with system-related inquiries and provide guidance on IT policies, best practices, and troubleshooting steps.
- Documentation and Reporting : Maintain accurate documentation of system configurations, support activities, and resolution steps.
Collaboration :
- Work closely with other IT support teams, vendors, and external partners to coordinate activities, implement solutions, and resolve technical challenges.
Technical Skills :
- Proficiency in EUS IT operations and desktop support for both hardware and software.
- Strong knowledge of operating systems (Windows, Linux, macOS) and basic network troubleshooting.
- Familiarity with remote support tools and ticketing systems.
- Knowledge of software installation, system configuration, and patch management.
Soft Skills :
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills to effectively interact with end-users.
- Ability to work independently and as part of a team in a fast-paced environment.
Requirement & Qualification :
Education : Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
Experience : Minimum of 3-5 years in a similar role, with hands-on experience in desktop support and EUS IT operations at an L-2 level.
Job Details :
Job type : On-site.
On-site Location : Makarba, Ahmedabad, Gujarat 380015.
Joining : Immediate Joiner.
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