Guest relations executive

3 days ago

Vijayawada, India Vianaar Homes Full time

Position: Guest Relations Executive (Operations & Business Development Focus) Overview: We are seeking a dynamic and proactive Guest Relations Executive who combines strong operational expertise with business development acumen . The ideal candidate will efficiently manage day-to-day operations while actively contributing to lead generation and revenue growth. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties. Key Responsibilities Operations & Guest Experience Manage day-to-day operations efficiently to ensure seamless guest experiences. Address guest concerns effectively, both pre-booking and post-booking , ensuring timely resolution and satisfaction. Oversee inventory management for all properties, ensuring furnishings, amenities, and supplies are well-stocked. Maintain property upkeep standards, ensuring cleanliness, functionality, and overall aesthetic appeal. Implement and monitor upkeep schedules and regular property inspections. Supervise and coordinate housekeeping staff , ensuring quality and efficiency. Ensure consistent quality control across guest rooms and common areas. Coordinate repairs and maintenance as needed to ensure operational continuity. Business Development & Revenue Initiatives Drive lead generation for new properties/apartments. Assist in property acquisitions by scouting nearby locations and generating local leads. Support revenue-enhancing activities , such as sending promotional emailers, building partnerships (e.g., hospitals, corporates), and developing new guest engagement initiatives. Collaborate with the team to identify new business opportunities and process improvements. Vendor & Staff Coordination Manage and coordinate with suppliers and vendors to ensure timely procurement and cost efficiency. Assist in staff training , including hospitality practices such as meal or breakfast preparation support when needed. Qualifications & Skills Bachelor’s degree in Hospitality, Business Administration, or related field. 1–4 years of experience in hospitality operations, guest relations, or property management. Strong organizational and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency in MS Office and basic property management systems. A proactive, service-oriented, and ownership-driven attitude.

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