Restaurant Captain

2 weeks ago

Vijayawada Andhra Pradesh, India Jade Suites Full time

**Job Summary**:
**Key Responsibilities**:

- **Guest Experience**:

- Greet and welcome guests warmly, ensuring a memorable dining experience.
- Handle guest inquiries, special requests, and resolve complaints professionally.
- **Service Management**:

- Oversee and coordinate the daily operations of the dining area.
- Assign tasks to service staff and ensure smooth execution of service.
- Conduct pre-service briefings to discuss menu updates, special events, and service objectives.
- **Order Taking and Coordination**:

- Take and manage orders efficiently, ensuring accuracy and timely delivery.
- Communicate effectively with kitchen and bar staff to ensure seamless service.
- **Team Leadership**:

- Train, guide, and motivate the service team to maintain high standards of hospitality.
- Monitor staff performance and provide constructive feedback.
- **Upselling and Revenue Management**:

- Promote menu items, specials, and beverages to enhance guest satisfaction and maximize revenue.
- Implement upselling techniques and meet sales targets.
- **Hygiene and Safety Compliance**:

- Ensure cleanliness, organization, and adherence to hygiene and safety standards.
- Conduct regular checks on table setups, service stations, and dining areas.
- **Inventory and Supplies Management**:

- Monitor and maintain inventory of service equipment and supplies.
- Report shortages and requisition necessary items in a timely manner.
- **Reporting and Feedback**:

- Maintain service records and prepare daily shift reports for management.
- Provide feedback to management on guest experiences and operational improvements.

**Requirements**:

- Proven experience in a supervisory role within the food and beverage industry.
- Excellent communication and interpersonal skills.
- Strong leadership and problem-solving abilities.
- Knowledge of food and beverage service standards.
- Flexibility to work in shifts, weekends, and holidays.
- Diploma or degree in Hospitality Management or a related field (preferred).

**Why Join Us?**
- A supportive and inclusive work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

**Experience**:

- total work: 4 years (preferred)

Work Location: In person

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