Customer success manager
1 week ago
Who We Are Head Spin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 50+ locations, the Head Spin Platform enables manual and automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and even automotive systems. The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle. The Platform's advanced capabilities enable leading global enterprises to achieve an improved digital experience, faster triage, and cost efficiency. Key Responsibilities : Track accounts to identify churn risk and work proactively to eliminate that risk. Maintain and increase your product knowledge on applicable products/applications, operating systems, and hardware via training, documentation, personal research, and experience. Work with customers to ensure deployment, onboarding, user adoption, retention, and overall success. Collaborate closely with global support teams, engineering, sales, and other cross-functional teams to resolve customer-reported issues and drive product enhancements. Impart technical leadership and direction on all aspects of Head Spin’s products and services. Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, and Engineering. Function as the voice of the customer and provide internal feedback on how Head Spin can better serve our customers. Maintain and gain knowledge of the languages and technologies supported by Head Spin. What are we looking for : Bachelor's Degree in Engineering or similar. You need to be experienced with developer products and platforms. Understanding of any or all of the following Python, Java, or Java Script. Experience with using a CI/CD system. Experience with mobile app support. 3+ years of work experience in a software development role, or a customer-facing role such as technical customer success, account management, presales engineering, or technical consultant role. Experience successfully managing customer engagements to completion and customer satisfaction and a proven record of professional customer service in a high-growth environment. Maintain a positive, empathetic, and professional attitude toward customers at all times. Utilize your skills in Excel to generate reports and decks for customers, providing valuable insights and analytics. Good understanding of technology and remote support and the ability to work after-hours support. Excellent interpersonal communication and customer service skills. Ability to collaborate well with global support teams, engineering, sales, and other cross-functional teams in resolving customer and prospect-reported issues. Ability to handle a fast-paced environment and challenging workload. Experience in or understanding of Web/Mobile app development & architecture including common test automation tools like Appium, Selenium, XC UITest, UI Automator, Espresso, etc. Comfortable working in a Linux/Mac environment and using Rest APIs. Able and willing to travel as the job requires.
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Customer success manager
1 week ago
Bangalore, India Graphy Inc. Full timeJob Overview: Graphy ( is seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
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Customer Success Manager
1 week ago
bangalore, India Graphy Inc. Full timeJob Overview:Graphy (www.graphy.com) is seeking a highly motivatedCustomer Success Managerto join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products...
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Customer Success Manager
2 months ago
bangalore, India Graphy Inc. Full timeJob Overview:Graphy (www.graphy.com) is seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products...
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Customer Success Manager
1 week ago
bangalore, India Graphy Inc. Full timeJob Overview: Graphy ( is seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
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Customer Success Manager
3 weeks ago
bangalore, India Wenger & Watson Full timeQualifications:• 8 to 10 years of experience in a customer-facing role, such as Customer Success orAccount Management with a focus on API security, cybersecurity, or enterprise software.• Proven track record of managing and growing large customer accounts, with a strongunderstanding of customer success metrics and best practices.• Experience leading...
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Customer success manager
1 month ago
Bangalore, India Lucidity Full timeRole : Customer Success Manager (US/EU Enterprise Customers) Location : Bangalore About us At Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system...
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Customer Success Manager
1 month ago
Bangalore, India Lucidity Full timeRole : Customer Success Manager (US/EU Enterprise Customers) Location : Bangalore About us At Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system...
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Customer Success Manager
1 month ago
Bangalore, India BayOne Solutions Full timePosition: Customer Success Manager Location: Bengaluru or Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle...
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Customer success manager
1 month ago
Bangalore, India BayOne Solutions Full timePosition: Customer Success Manager Location: Bengaluru or Gurgaon (Onsite) Type: Fulltime with Bay One Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well...
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Customer Success Manager
1 month ago
bangalore, India Lucidity Full timeRole : Customer Success Manager (US/EU Enterprise Customers)Location : BangaloreAbout usAt Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system integration...
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Customer Success Manager
2 weeks ago
bangalore, India Lucidity Full timeRole : Customer Success Manager (US/EU Enterprise Customers)Location : BangaloreAbout usAt Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system integration...
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Customer Success Manager
3 weeks ago
bangalore, India Lucidity Full timeRole : Customer Success Manager (US/EU Enterprise Customers)Location : BangaloreAbout usAt Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system...
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Customer Success Manager
3 weeks ago
bangalore, India Wenger & Watson Full timeQualifications:• 8 to 10 years of experience in a customer-facing role, such as Customer Success orAccount Management with a focus on API security, cybersecurity, or enterprise software.• Proven track record of managing and growing large customer accounts, with a strongunderstanding of customer success metrics and best practices.• Experience leading...
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Customer Success Manager
2 weeks ago
bangalore, India Wenger & Watson Full timeQualifications: • 8 to 10 years of experience in a customer-facing role, such as Customer Success or Account Management with a focus on API security, cybersecurity, or enterprise software. • Proven track record of managing and growing large customer accounts, with a strong understanding of customer success metrics and best practices. • Experience...
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Customer Success Manager
3 weeks ago
bangalore, India Wenger & Watson Full timeQualifications: • 8 to 10 years of experience in a customer-facing role, such as Customer Success or Account Management with a focus on API security, cybersecurity, or enterprise software. • Proven track record of managing and growing large customer accounts, with a strong understanding of customer success metrics and best practices. • Experience...
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Customer Success Manager
1 month ago
bangalore, India BayOne Solutions Full timePosition: Customer Success ManagerLocation: Bengaluru or Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types...
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Customer success manager
3 weeks ago
Bangalore, India Urban Vault Full timeLocation: HSR, Bengaluru, India (WFO) Job Type: Full Time Experience: 4-6 Years About Us: Revolutionising the commercial real estate market in India with our Intelligent workspace-as-a-Service offering, Urban Vault (UV) is a leading provider of managed office spaces. With over 1 million sq ft of space under management in Bangalore, we are...
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Customer Success Manager
2 weeks ago
bangalore, India HireQuotient Full timeJob Description: About Us: HireQuotient is an AI-first SaaS company focused on reimagining how people hire globally. We have started solving for US-based companies, and currently have clients all across the world. Role Description: We are looking for a full-time, dedicated Customer Success Manager to join our team in our Bengaluru office. In this role, you...
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Customer Success Manager
1 month ago
Bangalore, India BayOne Solutions Full timePosition: Customer Success Manager Location: Bengaluru or Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as...
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Customer Success Manager
2 weeks ago
bangalore, India HireQuotient Full timeJob Description:About Us: HireQuotient is an AI-first SaaS company focused on reimagining how people hire globally. We have started solving for US-based companies, and currently have clients all across the world.Role Description: We are looking for a full-time, dedicated Customer Success Manager to join our team in our Bengaluru office. In this role, you...
