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Customer Success Manager
2 months ago
Location : Bangalore
About us
At Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system integration to deliver a seamless cloud infrastructure management experience. Our revolutionary "NoOps for Cloud Storage" approach sets a new standard in infrastructure uptime, application performance optimization, and cloud cost savings, all accessible through an intuitive, user-friendly interface.
Join the Lucidity team and become a part of a dynamic ecosystem that is defining the future of cloud storage. Embrace your entrepreneurial spirit, challenge the status quo, and lead the charge in this exciting, ever-evolving industry.
With us, you'll have the opportunity to work with the latest technologies, collaborate with a diverse group of top-notch individuals, and make a tangible impact on the world.
Responsibilities:
- As a Customer Success Manager, you will guide & advise a wide variety of customers, ensure they launch Lucidity successfully and are continually driving business value from Lucidity.
- Will own retention, churn rate, and upsells.
- Working closely with Lucidity Sales and Product Team, you'll provide input into strategic customer plans to help identify areas where existing customers could improve their use of Lucidity.
- Customer Success Manager acts as a liaison between cloud consultant and sales, incorporating product expertise and customer feedback.
- Building relationship with champions from customer & making sure they achieve their internal KPI.
- Consistently meet and exceed daily and weekly call goals for providing touchpoints for existing customers.
- Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups, and other cross teams
Requirements:
- Relevant Experience of 7-8 years with minimum of 4 years in customer facing role managing customer success.
- Great in building relationships with customers.
- Have handled Enterprise customers before.
- Expertise in public cloud – AWS, Azure, and/or GCP with architect-level certification would be an added advantage.
- Strong organization and presentation skills Excellent customer relationship and communication skills.
- The ability to manage many high-priority tasks at the same time.
- Should be comfortable working in US East time zone.
What do we promise?
- A high growth work environment
- Autonomy to decide & deliver on KPIs
- Work from home options | Unlimited Leaves
- Attractive ESOPs for deserving candidates. Potential to see 100x in the next 5 years.
