Customer success manager
4 days ago
Job Title: Customer Success Manager Location : Bangalore, Onsite Company Overview : Founded in 2014 in Bangalore, Kapture CX is a leading Saa S company specializing in a sophisticated customer support automation platform. Our all-encompassing solution caters to clients across the globe, with a strong presence in industries such as retail, travel, BFSI, consumer durables, and the energy sector. Complementing our offerings, we provide a robust customer feedback management platform. With strategic offices in key locations including Bangalore, Mumbai, Delhi, Jakarta, UAE, Riyadh, Philippines, and Florida, Kapture is on a dynamic trajectory of global expansion. Position Overview: We are seeking a dynamic and experienced Customer Success Manager (CSM) to oversee and nurture relationships with our enterprise clients. In this role, you will act as a trusted advisor, ensuring the success, satisfaction, and retention of key accounts. Your primary focus will be to understand client needs, drive adoption of our solutions, and deliver measurable business outcomes. Responsibilities: Account Management: Own the relationship with enterprise customers, ensuring a deep understanding of their business goals and aligning our solutions to meet their needs. Onboarding & Implementation: Guide clients through the onboarding process, ensuring smooth implementation and adoption of our solutions. Client Success Planning: Develop and execute success plans that map out strategies for achieving client objectives and maximizing ROI. Performance Monitoring: Regularly analyze and report on key performance indicators (KPIs) for client success and identify opportunities for improvement. Renewals & Expansion: Drive contract renewals and identify upsell/cross-sell opportunities by showcasing the value of our offerings. Proactive Engagement: Conduct regular check-ins, business reviews, and strategy sessions with clients to ensure satisfaction and alignment. Issue Resolution: Act as the main point of contact for client concerns, collaborating with internal teams to ensure timely resolution of issues. Advocacy & Feedback: Act as the voice of the customer internally, providing insights and feedback to product, sales, and support teams to enhance the customer experience. Requirements: 5 to 7 years of experience in customer success, account management, or a related role, preferably managing enterprise accounts. Strong communication, interpersonal, and presentation skills. Ability to analyze data and metrics to drive decision-making. Proven ability to manage multiple accounts and priorities effectively. Familiarity with Saa S platforms, CRM systems, and enterprise software solutions.
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Customer Success Executive
3 weeks ago
Bangalore, India Quest For Success Full timeCompany Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent...
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bangalore, India Quest For Success Full timeCompany DescriptionQuest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...
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bangalore, India Quest For Success Full timeCompany Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...
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bangalore, India Quest For Success Full timeCompany Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...
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Customer success manager
1 month ago
Bangalore, India Graphy Inc. Full timeJob Overview: Graphy ( is seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
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Customer Success Manager
1 month ago
bangalore, India Graphy Inc. Full timeJob Overview:Graphy (www.graphy.com) is seeking a highly motivatedCustomer Success Managerto join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products...
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Customer Success Manager
3 months ago
bangalore, India Graphy Inc. Full timeJob Overview:Graphy (www.graphy.com) is seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products...
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Customer Success Manager
1 month ago
bangalore, India Graphy Inc. Full timeJob Overview: Graphy ( is seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
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Customer Success Manager
2 months ago
bangalore, India Wenger & Watson Full timeQualifications:• 8 to 10 years of experience in a customer-facing role, such as Customer Success orAccount Management with a focus on API security, cybersecurity, or enterprise software.• Proven track record of managing and growing large customer accounts, with a strongunderstanding of customer success metrics and best practices.• Experience leading...
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Customer success manager
2 months ago
Bangalore, India Lucidity Full timeRole : Customer Success Manager (US/EU Enterprise Customers) Location : Bangalore About us At Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system...
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Customer Success Manager
2 months ago
Bangalore, India Lucidity Full timeRole : Customer Success Manager (US/EU Enterprise Customers) Location : Bangalore About us At Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system...
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Customer Success Manager
2 weeks ago
Bangalore, India Kapture CX Full timeJob Title: Customer Success Manager Location : Bangalore, Onsite Company Overview : Founded in 2014 in Bangalore, Kapture CX is a leading SaaS company specializing in a sophisticated customer support automation platform. Our all-encompassing solution caters to clients across the globe, with a strong presence in industries such as retail, travel,...
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Customer Success Manager
2 months ago
bangalore, India Lucidity Full timeRole : Customer Success Manager (US/EU Enterprise Customers)Location : BangaloreAbout usAt Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system...
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Customer Success Manager
2 months ago
bangalore, India Wenger & Watson Full timeQualifications: • 8 to 10 years of experience in a customer-facing role, such as Customer Success or Account Management with a focus on API security, cybersecurity, or enterprise software. • Proven track record of managing and growing large customer accounts, with a strong understanding of customer success metrics and best practices. • Experience...
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Customer Success Manager
2 months ago
bangalore, India Wenger & Watson Full timeQualifications:• 8 to 10 years of experience in a customer-facing role, such as Customer Success orAccount Management with a focus on API security, cybersecurity, or enterprise software.• Proven track record of managing and growing large customer accounts, with a strongunderstanding of customer success metrics and best practices.• Experience leading...
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Customer Success Manager
1 month ago
bangalore, India Wenger & Watson Full timeQualifications: • 8 to 10 years of experience in a customer-facing role, such as Customer Success or Account Management with a focus on API security, cybersecurity, or enterprise software. • Proven track record of managing and growing large customer accounts, with a strong understanding of customer success metrics and best practices. • Experience...
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Customer Success Manager
2 weeks ago
Bangalore, India Animaker Inc. Full timeAnimaker is looking for an energetic and ambitious Account Manager or Customer Success Manager .As a fast-paced startup with revolutionary, innovative solutions in the visual content creation space, we aim to create a difference and delight our customers. We have over 10 million users from 190+ countries; with 100’s being Fortune 500 companies like...
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Customer Success Manager
2 weeks ago
Bangalore, India Animaker Inc. Full timeAnimaker is looking for an energetic and ambitious Account Manager or Customer Success Manager .As a fast-paced startup with revolutionary, innovative solutions in the visual content creation space, we aim to create a difference and delight our customers. We have over 10 million users from 190+ countries; with 100’s being Fortune 500 companies like...
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Customer Success Manager
2 months ago
bangalore, India Lucidity Full timeRole : Customer Success Manager (US/EU Enterprise Customers) Location : Bangalore About us At Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system...
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Customer success manager
4 days ago
Bangalore, India Vodafone Full timeRole purpose: As a Customer Success Manager, you will be responsible for executing a comprehensive customer success management strategy aimed at customer retention, churn mitigation, and driving the adoption and consumption of services. Your role will involve building and maintaining strong relationships with Standard/Enhanced Global Enterprise Customers...
