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Customer Success Manager
2 months ago
• 8 to 10 years of experience in a customer-facing role, such as Customer Success or
Account Management with a focus on API security, cybersecurity, or enterprise software.
• Proven track record of managing and growing large customer accounts, with a strong
understanding of customer success metrics and best practices.
• Experience leading and mentoring teams, with a focus on customer success and
satisfaction.
• Excellent communication and interpersonal skills, with the ability to build rapport and
trust with customers and internal teams.
• Strong problem-solving abilities and a proactive approach to identifying and addressing
customer needs.
• Strong technical background, with an understanding of API security, cloud platforms, API
gateways, and related technologies.
• Familiarity with API security challenges, including OWASP Top 10, OWASP API Security
Top 10, WAF, and OAT best practices.
• Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or a
related field.
Location: Bangalore (Work from office)
