Customer Success Specialist

17 hours ago

Bangalore, India Paybooks | A TransPerfect Company Full time

Position Overview

The Customer Success Executive will be responsible for building strong relationships with clients,

ensuring their satisfaction, driving adoption of products/services, and supporting long-term retention

and growth. The role requires excellent communication, problem-solving, and coordination skills to

deliver a seamless customer experience.

Key Responsibilities

  • Act as the primary point of contact for assigned customers, ensuring timely resolution of queries
  • and issues.
  • Drive product adoption and usage by understanding client requirements and providing
  • guidance/training.
  • Proactively monitor customer health and take steps to enhance customer engagement and
  • satisfaction.
  • Coordinate with internal teams (Support, Product, Operations, Payroll/HRMS etc.) to address
  • customer needs and escalations.
  • Track and manage customer lifecycle, including onboarding, engagement, renewal, and
  • upselling opportunities.
  • Maintain accurate records of client interactions and feedback to support business
  • improvements.
  • Share insights with Product/Operations teams to influence product roadmap and service
  • enhancements.
  • Support Quarterly Business Reviews (QBRs) and periodic check ins with key accounts.
  • Ensure customers derive maximum value from the company’s offerings, helping them achieve
  • their business goals.

Job requirements

  • Strong communication and interpersonal skills.
  • Customer-oriented mindset with problem-solving abilities.
  • Ability to handle multiple accounts and prioritize effectively.
  • Good understanding of SaaS / Payroll / HRMS.
  • Analytical thinking and attention to detail.
  • Proficiency in MS Office, CRM tools

Bachelor’s degree in Business Administration, HR, Commerce, or a related field.

  • 0–3 years of experience in Customer Success / Client Service /

  • Customer Success Associate

    6 days ago

    bangalore, India Celoxis Full time

    Are you a problem solver with a passion for helping customers succeed? Use your communication skills and troubleshooting ability to delight thousands of users worldwide! As a Customer Success Associate, you’ll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success.What Your Week...

  • Customer success specialist

    2 days ago

    Bangalore, India Paybooks | A TransPerfect Company Full time

    Position Overview The Customer Success Executive will be responsible for building strong relationships with clients, ensuring their satisfaction, driving adoption of products/services, and supporting long-term retention and growth. The role requires excellent communication, problem-solving, and coordination skills to deliver a seamless customer...

  • Customer Success Specialist

    2 days ago

    bangalore, India Paybooks | A TransPerfect Company Full time

    Position OverviewThe Customer Success Executive will be responsible for building strong relationships with clients,ensuring their satisfaction, driving adoption of products/services, and supporting long-term retentionand growth. The role requires excellent communication, problem-solving, and coordination skills todeliver a seamless customer experience.Key...

  • Customer Success Executive

    7 days ago

    Bangalore, India DexyAI Full time

    Some experience with running email + linkedin outbound campaigns is a MUST. At Dexy, we’re transforming outbound lead generation with AI-driven solutions that help businesses connect with their ideal customers. As a Customer Success & Outbound Specialist in the Founder’s Office, you’ll work directly with the founding team to craft and execute...

  • Founder's Office

    7 days ago

    Bangalore, India DexyAI Full time

    tldr; We're looking for people who're hungry to learn and shoulder responsibility. Some experience with running email + linkedin outbound campaigns is a MUST. At Dexy, we’re transforming outbound lead generation with AI-driven solutions that help businesses connect with their ideal customers. As a Customer Success & Outbound Specialist in the...

  • Customer success intern

    2 days ago

    Bangalore, India Graphy Inc. Full time

    Customer Success Intern Location: On-site | Bengaluru, Karnataka Timings: 11:00 AM - 8:00 PM Stipend: INR 20,000 per month Company: Graphy Inc. Company Website: About Graphy: Graphy is a leading Creator Saa S platform empowering creators to launch and scale their knowledge businesses online. We are passionate about helping creators succeed and are...

  • Customer Success Specialist: SaaS/Technical

    7 days ago

    Bangalore, India Astra Security Full time

    About Astra: Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests. CTOs and CISOs love Astra because it helps them to achieve continuous security at...

  • Founder's office

    2 days ago

    Bangalore, India DexyAI Full time

    tldr; We're looking for people who're hungry to learn and shoulder responsibility. Some experience with running email + linkedin outbound campaigns is a MUST. At Dexy, we’re transforming outbound lead generation with AI-driven solutions that help businesses connect with their ideal customers. As a Customer Success & Outbound Specialist in the...

  • Customer Success Intern

    7 days ago

    Bangalore, India Graphy Inc. Full time

    Customer Success Intern Location: On-site | Bengaluru, Karnataka Timings: 11:00 AM - 8:00 PM Stipend: INR 20,000 per month Company: Graphy Inc. Company Website: About Graphy: Graphy is a leading Creator SaaS platform empowering creators to launch and scale their knowledge businesses online. We are passionate about helping creators succeed and...

  • Customer Success Intern

    6 days ago

    Bangalore, India Graphy Inc. Full time

    Customer Success Intern Location: On-site | Bengaluru, Karnataka Timings: 11:00 AM - 8:00 PM Stipend: INR 20,000 per month Company: Graphy Inc. Company Website: About Graphy: Graphy is a leading Creator SaaS platform empowering creators to launch and scale their knowledge businesses online. We are passionate about helping creators succeed and...