Customer Success Specialist

4 days ago

bangalore, India Paybooks | A TransPerfect Company Full time

Position OverviewThe Customer Success Executive will be responsible for building strong relationships with clients,ensuring their satisfaction, driving adoption of products/services, and supporting long-term retentionand growth. The role requires excellent communication, problem-solving, and coordination skills todeliver a seamless customer experience.Key ResponsibilitiesAct as the primary point of contact for assigned customers, ensuring timely resolution of queriesand issues.Drive product adoption and usage by understanding client requirements and providingguidance/training.Proactively monitor customer health and take steps to enhance customer engagement andsatisfaction.Coordinate with internal teams (Support, Product, Operations, Payroll/HRMS etc.) to addresscustomer needs and escalations.Track and manage customer lifecycle, including onboarding, engagement, renewal, andupselling opportunities.Maintain accurate records of client interactions and feedback to support businessimprovements.Share insights with Product/Operations teams to influence product roadmap and serviceenhancements.Support Quarterly Business Reviews (QBRs) and periodic check ins with key accounts.Ensure customers derive maximum value from the company’s offerings, helping them achievetheir business goals.Job requirementsStrong communication and interpersonal skills.Customer-oriented mindset with problem-solving abilities.Ability to handle multiple accounts and prioritize effectively.Good understanding of SaaS / Payroll / HRMS.Analytical thinking and attention to detail.Proficiency in MS Office, CRM toolsBachelor’s degree in Business Administration, HR, Commerce, or a related field.0–3 years of experience in Customer Success / Client Service / Account Management.Freshers with strong communication skills and customer orientation may also be considered.Paybooks is on a mission to make HCM & payroll simple and delightful for businesses. Since 2012, wehave helped 3,000+ businesses across India in automating their payroll, staying compliant with laws, anddelighting their employees. Paybooks is a part of TransPerfect family of companies, the world’s largestprovider of language and technology solutions for global business with offices in more than 100 citiesworldwide.

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