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Customer success manager

2 weeks ago

Noida, Uttar Pradesh, India Talentoj Full time
Are you a growth-driven manager who thrives on expanding business within existing accounts? We are seeking a results-driven Customer Success Manager with experience in account farming, mining, and business expansion. The ideal candidate will be responsible for driving growth, identifying new opportunities, and maintaining strong customer relationships to maximize the value and success of our offerings.
Shift Timings: 6 PM – 3 AM IST
Location: Bangalore/Noida (Hybrid)
What You'll Do
Grow Existing Accounts – Unlock new revenue by identifying upsell & cross-sell opportunities
Drive Business Expansion – Develop and execute account growth strategies
Champion Customer Success – Align our solutions with customer goals to boost retention & satisfaction
Spot New Opportunities – Hunt for unmet needs within existing accounts
Own Renewals & Negotiations – Lead discussions on pricing, contracts, and service upgrades
Leverage Data & Insights – Analyze customer data, usage trends, and business metrics to drive strategy and identify growth opportunities
Collaborate for Impact – Work closely with sales, product, and customer success tea ms to ensure seamless solution delivery and customer success
What You Bring
Proven track record of smashing revenue growth targets
Exceptional communication skills for engaging with global clients
Experience in account management, customer success, or sales in Saa S
Strong analytical mindset to identify and act on growth opportunities
"customer-first" approach with a bias for action and accountability
Experience working with international customers across different segments
Exposure to business processes & Saa S growth strategies
Why You'll Love It Here
Work with a global team across 7 countries
Participate in hackathons & learning boot camps
Join an award-winning company backed by top investors