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Customer Success Strategist

2 weeks ago

Noida, Uttar Pradesh, India Credgenics Full time

About Us:

Credgenics is a leading provider of innovative solutions in the BFSI industry. We are committed to delivering exceptional customer experiences through our cutting-edge technology and strategic partnerships.

Job Description:

  • Customer Success & Growth Strategy: Develop and implement customer success strategies that drive revenue growth, adoption, and retention. Work closely with cross-functional teams to identify and capitalize on new business opportunities.
  • Customer Relationship Management: Build and maintain strong relationships with senior stakeholders to drive business expansion and partnerships. Lead executive business reviews and strategic discussions to ensure alignment and growth.
  • Leadership & Team Management: Lead, mentor, and manage a team of Customer Success Managers to achieve high-performance metrics. Foster a culture of innovation and customer-centricity within the team.

Requirements:

  • 8-12 years of experience in B2B SaaS customer success, account management, product management, or strategic consulting, with at least 2 years in a leadership role.
  • Proven track record of driving customer retention, adoption, and expansion in the Indian BFSI segment.
  • Ability to engage senior executives, lead strategic business reviews, and influence key decision-makers.
  • Experience with customer success platforms, CRM software, and data-driven customer engagement models.
  • Strong executive communication, negotiation, and presentation skills.