Customer Success Manager
4 days ago
As a Customer Success Manager, you will be the primary point of contact for our customers, ensuring they achieve maximum value from our products/services. You will build strong client relationships, understand their needs, and proactively drive adoption and retention strategies.
Key Responsibilities:
- Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and successful product implementation.
- Relationship Management: Develop and maintain strong, long-term relationships with key stakeholders.
- Customer Advocacy: Act as the voice of the customer internally, ensuring their feedback is heard and addressed.
- Account Growth: Identify opportunities for upselling and cross-selling to maximize customer value and drive revenue growth.
- Success Metrics: Monitor customer health metrics and develop strategies to improve satisfaction and retention.
- Problem Resolution: Collaborate with cross-functional teams (Support, Product, Sales) to resolve customer issues promptly.
- Customer Education: Conduct product training sessions and webinars to enhance user adoption and product usage.
- Reporting & Analysis: Provide regular reports on customer feedback, usage trends, and success metrics to senior management.
Key Requirements:
- Experience: 0-4 years of experience in Customer Success, Account Management, or related roles.
- Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex ideas clearly.
- Relationship Building: Strong interpersonal skills with the ability to build and maintain client relationships.
- Analytical Skills: Ability to analyze data to drive strategic decisions.
- Problem-Solving: Proactive approach to problem-solving with a positive attitude.
- Team Collaboration: Experience working closely with cross-functional teams, including Sales, Product, and Support.
- Technical Aptitude: Ability to quickly learn and understand the company's products/services and the technology behind them.
Location- Noida Sector-62
Work Days-6 days (5days WFO)
Why Join CodeVyasa?
- Work on innovative, high-impact projects with a team of top-tier professionals.
- Continuous learning opportunities and professional growth.
- Flexible work environment with a supportive company culture.
- Competitive salary and comprehensive benefits package.
- Free healthcare coverage.
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