Customer Success Manager

4 days ago


Noida, Uttar Pradesh, India CodeVyasa Full time
Job Description:

As a Customer Success Manager, you will be the primary point of contact for our customers, ensuring they achieve maximum value from our products/services. You will build strong client relationships, understand their needs, and proactively drive adoption and retention strategies.

Key Responsibilities:

- Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and successful product implementation.
- Relationship Management: Develop and maintain strong, long-term relationships with key stakeholders.
- Customer Advocacy: Act as the voice of the customer internally, ensuring their feedback is heard and addressed.
- Account Growth: Identify opportunities for upselling and cross-selling to maximize customer value and drive revenue growth.
- Success Metrics: Monitor customer health metrics and develop strategies to improve satisfaction and retention.
- Problem Resolution: Collaborate with cross-functional teams (Support, Product, Sales) to resolve customer issues promptly.
- Customer Education: Conduct product training sessions and webinars to enhance user adoption and product usage.
- Reporting & Analysis: Provide regular reports on customer feedback, usage trends, and success metrics to senior management.

Key Requirements:

- Experience: 0-4 years of experience in Customer Success, Account Management, or related roles.
- Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex ideas clearly.
- Relationship Building: Strong interpersonal skills with the ability to build and maintain client relationships.
- Analytical Skills: Ability to analyze data to drive strategic decisions.
- Problem-Solving: Proactive approach to problem-solving with a positive attitude.
- Team Collaboration: Experience working closely with cross-functional teams, including Sales, Product, and Support.
- Technical Aptitude: Ability to quickly learn and understand the company's products/services and the technology behind them.

Location- Noida Sector-62

Work Days-6 days (5days WFO)

Why Join CodeVyasa?

- Work on innovative, high-impact projects with a team of top-tier professionals.
- Continuous learning opportunities and professional growth.
- Flexible work environment with a supportive company culture.
- Competitive salary and comprehensive benefits package.
- Free healthcare coverage.

  • Noida, Uttar Pradesh, India Oracle Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. In this role, you will be responsible for managing the customer success process for a defined territory. Your primary goal will be to retain customers and grow contracts by upselling and doing multi-year renewals.You will work closely with customers to ensure timely...


  • Noida, Uttar Pradesh, India Talentoj Full time

    Are you a growth-driven manager who thrives on expanding business within existing accounts? We are seeking a results-driven Customer Success Manager with experience in account farming, mining, and business expansion. The ideal candidate will be responsible for driving growth, identifying new opportunities, and maintaining strong customer relationships to...


  • Noida, Uttar Pradesh, India Turns Full time

    About Turns:Turns is a US-based SaaS company that provides innovative solutions for laundromats and dry cleaners. Our platform helps businesses streamline their operations, increase efficiency, grow business and improve customer satisfaction. We are a rapidly growing company with a talented and dedicated team, and we are committed to making a positive impact...


  • Noida, Uttar Pradesh, India IDCUBE Full time

    **Job Overview:**IDCUBE is seeking a dynamic and customer-focused professional to drive Annual Recurring Revenues (ARR) from existing end customers.The ideal candidate will be responsible for upselling and renewing Annual Maintenance Contracts (AMCs), Service Level Agreements (SLAs), and cloud migration solutions, ensuring a seamless customer experience.This...


  • Noida, Uttar Pradesh, India zeapl Full time

    Job DescriptionPosition - Customer Success SpecialistJob Location - NoidaAbout Zeapl.ai (www.zeapl.com)Zeapl.ai is a Ministry of Electronics and Information Technology supported fast-growing enterprise SaaS startup, working with Fortune-500 companies. Our platform enables enterprises to drive 2-4x higher engagement of users on large scale campaigns....


  • Noida, Uttar Pradesh, India Attero Full time

    Job DescriptionWe are looking for a proactive and customer-focused Manager of Customer Success to oversee our existing client relationships and identify opportunities for cross-selling and upselling of our E-waste EPR, IPR, battery EPR, IPR, and ITAD services. This role is crucial in ensuring customer satisfaction, retention, and driving revenue growth...


  • Noida, Uttar Pradesh, India Fynd (Shopsense Retail Technologies Ltd.) Full time

    Fynd (Shopsense Retail Technologies Ltd.) is transforming the retail landscape with its cutting-edge technology and innovative products. As a Customer Success Manager, you will be responsible for ensuring seamless customer experiences and business processes across various industries.About the RoleYou will focus on growing and developing existing accounts and...


  • Noida, Uttar Pradesh, India Extramarks Full time

    About the Company :-Extramarks is a K-12 digital learning solution provider, offering best of pedagogy and technology to create a child-centric, teaching-learning environment - in school and at home. Keeping pace with today's globalization and technological innovation in education – Extramarks empowers young learners to have anytime-anywhere access to...


  • Noida, Uttar Pradesh, India Extramarks Full time

    About the Company :-Extramarks is a K-12 digital learning solution provider, offering best of pedagogy and technology to create a child-centric, teaching-learning environment - in school and at home. Keeping pace with today's globalization and technological innovation in education – Extramarks empowers young learners to have anytime-anywhere access to...


  • Noida, Uttar Pradesh, India Innovation Technology By Design Full time

    The Client Success Manager (CSM) role is a client-facing resource for small to mid-size accounts delivering account management to the customer after the sales cycle has completed. The role encompasses ongoing support/guidance, business strategy & advice, & overall account portfolio management & oversight.As a customer advocate, the CSM is one of the clients'...


  • Noida, Uttar Pradesh, India Adobe Full time

    Why Join Us?We're committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. Our mission is to empower people to create beautiful and powerful digital experiences, and we believe that our employees are key to achieving this goal. As a Technical Account Manager at Adobe, you'll be part of a...

  • Customer Success

    4 weeks ago


    Noida, Uttar Pradesh, India Classplus Full time

    About Us: We are a revolutionary B2B Ed-Tech startup based out of Noida, India. We help educators and content creators embark on their digital teaching journeys by providing them with a platform that empowers them to seamlessly transition online, offering live classes, storage solutions, transaction features, content monetization, and much more – all in...

  • VP - Customer Success

    3 weeks ago


    Noida, Uttar Pradesh, India Sinch Full time

    We are Sinch. Maybe you know us by name or recognize our logo, chances are you have used our products in one way or other. We are leading global communication Platform (CPaas) provider – the connector between the two through our messaging, voice and video solutions. By year end Sinch will be over 5000 employees in more than 50 countries with one of our...

  • VP - Customer Success

    2 weeks ago


    Noida, Uttar Pradesh, India Sinch Full time

    We are Sinch. Maybe you know us by name or recognize our logo, chances are you have used our products in one way or other. We are leading global communication Platform (CPaas) provider – the connector between the two through our messaging, voice and video solutions. By year end Sinch will be over 5000 employees in more than 50 countries with one of our...


  • Noida, Uttar Pradesh, India PCSInfinity Full time

    About the Role:We are seeking a passionate and experienced Head of Customer Success to lead and grow our Customer Success organization. As Head of Customer Success, you will be responsible for driving customer satisfaction, loyalty, and retention, while ensuring customer success aligns with overall business goals. You will lead and mentor a team of Customer...


  • Noida, Uttar Pradesh, India Kratikal Full time

    Job OverviewKratikal Tech Pvt Ltd, a leading cybersecurity organization, seeks an experienced Customer Success Lead to drive customer satisfaction and retention. The ideal candidate will have 1+ years of experience in a Customer Success role within IT Services & Consulting, with a focus on achieving renewal, upsell, and cross-sell targets.Main...


  • Noida, Uttar Pradesh, India Innovaccer Full time

    Hello You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer. Customer Success at InnovaccerOur mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate...


  • Noida, Uttar Pradesh, India Trackier Full time

    At Trackier, we're a leading provider of SaaS products that empower businesses to succeed in the performance marketing space. With over 8 years of experience, we've helped shape industry standards and drive growth for our partners through our suite of products.Company OverviewWe're a customizable performance marketing software used by Ad Networks, Agencies,...

  • Customer Success

    2 weeks ago


    Noida, Uttar Pradesh, India Trackier Full time

    At Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 8 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across...

  • Customer Success

    3 weeks ago


    Noida, Uttar Pradesh, India Trackier Full time

    At Trackier, we're building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 8 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across...